I have Desktop Pro 2018. All of a sudden it keeps asking for my password when I open up Quick Books after I close or exit the company. I do have the preference set to "keep logged in for 90 days."
Any suggestions? Seems to have happened after an update.
Good evening, @razzzy.
QuickBooks can ask you to enter your username and password again if you have explicitly logged off from the Company File or when the login period set has expired. Since you have to close the company file to update the software, the system will automatically log you out to complete the update too. This can also happen if the login fails, multiple users are using the same company file on the same computer, or if the user is using a Windows account. You can check out this article for further information: Stay logged in to QuickBooks company file.
Please don't hesitate to touch base with me here if you need any additional assistance. I look forward to hearing from you again.
Its only me on the computer with Windows 10 - current update. No other Qucikbooks. It does it now whether you Exit, Close or Logoff company. I tried everything and it keeps asking for my password. Just started after an update.
Thanks for getting back to us, @razzzy.
Since the issue persists after trying the steps on the article shared by my colleague above, I highly suggest contacting our Phone Support team. They have tools that can pull up your account in a secure environment and investigate why it keeps on asking for a password when opening QuickBooks Desktop (QBDT). They can also perform other troubleshooting steps to fix this for you.
Here's how to reach them:
Just in case, I'll add this article for future reference: Password security for QuickBooks Desktop.
I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other concerns. I'm always here to help. Have a wonderful rest of the day!
I have Quickbooks Pro 2020 DESKTOP. I have set up my data file to keep me logged in, but starting yesterday June 24, I am asked for my Intuit password every time I log in. How do I cancel this requirement? I cancelled the two-step authorization on my Intuit account but that change made no difference when logging on to QB 2020 desktop.
Welcome to the Community, @tigerbook61.
Let me help you cancel the requirement in QuickBooks Desktop.
I've checked here and haven't found any issues similar to what you encounter. I know you've done the update, but I suggest performing the steps again to ensure any new updates and fixes are installed successfully on your QuickBooks.
Once done, please go to the Preferences section and make sure you select the right option under Service Connection.
Please follow these steps:
If all fails, I recommend you proceed with contacting our QuickBooks Support Team. One of them will be able to take over and perform the additional troubleshooting to get you back on track.
Here's how you can reach them:
Additionally, here are some helpful references that you can check out about using QuickBooks Desktop, as well as the instructions for manually updating release:
Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.