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vilijafox
Level 1

Subscription billing question

 
7 Comments 7
ReymondO
QuickBooks Team

Subscription billing question

I'll give some insights about the different levels of subscription offered in QuickBooks, @vilijafox.

 

Call you also tell us more about your question in regard to subscription billing? This can help us providing you the right response to your question.

 

If you're a business owner whose starting a small business, QuickBooks offers several subscription options that fit your needs.

 

You can review each subscription level and pricing in QBO by clicking this link: https://quickbooks.intuit.com/.

 

If you need help in getting started with your QuickBooks Online account, feel free to visit this link: https://quickbooks.intuit.com/learn-support/.

 

Should you have any further questions or concerns in running your business with QuickBooks, please let me know. I'll be happy to help.

Clean construction
Level 1

Subscription billing question

Why did my subscription price double from 12 a month to 25 a month 

Emily M
QuickBooks Team

Subscription billing question

Hello there, @clean construction.

 

There could be a couple of reasons as to why your subscription price had changed. The subscription may have a discount and it had fallen off the account. 

 

I’d suggest reaching out to our Support Team as they have the tools to open your account securely and view the information as to why the price increased. 

 

Don’t hesitate to reach back out to the Community for further questions or concerns. I hope you have a wonderful week.

Elizabeth2612
Level 1

Subscription billing question

How can I find out how much I paid every month to process my payroll?

 

MaryLandT
Moderator

Subscription billing question

Let me help find out how much you paid for payroll every month, Elizabeth2612.

 

When the Payroll service is set up in QuickBooks Online, you've selected accounts to record payroll liabilities and expenses. All employee wages and employer taxes go to the same account.

 

That being said, you can run the expense account from the register, and view transactions from there. To do so, you need to view which account to open through the payroll preferences.

 

Here's how:

  1. Go to Settings and select Payroll Settings
  2. Select Preferences under  Accounting.
  3. Once you are there, you can see which Expense and Liability accounts are affected when you create a paycheck, make a tax payment or create a deduction.

You can take note of the accounts. Then, go to the Chart of Accounts and run a report from there. Let me show you how:

 

  1. Select Settings at the top, then Chart of Accounts.
  2. Locate and open those accounts above.
  3. Click Run report.
  4. You can export the report to Excel and manually add the total expenses.

Another way to find the total payroll expenses is through your bank statement.

 

Let me know if you need anything else aside from finding your monthly payroll expenses. I'll be right here to help you.

cfjl
Level 1

Subscription billing question

hello. I paid for QB Payroll annual fee of $541.25 on 3/25/2021; but I just got billed (and auto paid) $12.99 for a monthly payoll fee.  Since I paid for the annual fee, why was billed for monthly fee?  Please give me the customer service phone number to call, unable to find it on the website.

KlentB
QuickBooks Team

Subscription billing question

Hi there, cfjl.

 

We strive to ensure every customer is satisfied with our service. I believe that this shouldn't happen since you've already paid the annual subscription fee.

 

I'd love to help you here. However, the ability to pull up your account and check the billing history is done by our Customer Care Team to protect your personal information. We're also unable to directly provide our phone number in the Community space due to security reasons.

 

To ensure that this will be taken care of as soon as possible, I'd recommend contacting our supports through the Help icon. Once you're in, one of our representatives will review the charges on your account. Here's how to connect with us:

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

I'm also adding this article to help update your billing information and check where the charges from your account are coming from and why: 

 

Feel welcome to reach out to me with any other questions or concerns you may have. Looking forward to assisting you again.

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