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Level 1


Is anyone else having a problem with account being suspended after making subscription payment?  My account was suspended 4 days after charging my card, it has posted in my bank account but Intuit says that it cannot find it. This is the second time it happens. The last time it took 6 days to post. This is unacceptable since they already charged my card. Just want to know if anyone else is going thru the same thing. Intuit does not seem to care.

4 Comments 4
Fiat Lux - ASIA
Level 15


Did you purchase a new blank QBO account?

QuickBooks Team
QuickBooks Team


Let's perform some troubleshooting solutions to get this sorted out, Roseb2.


I've checked her on our end and there's no reported case about this one. When updating billing and subscription details, let's ensure that all Billing & Subscription fields are completed and we verify credit card details. Then, confirm that the address for the credit card matches the address in your QuickBooks settings (the addresses must match).


To troubleshoot this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


Then, try checking the status of your subscription and billing info again. Let me show you how: 

  1. Go to the Gear icon on the top menu.
  2. Select Subscriptions and billing.
  3. Then, check the status of your subscription.
  4. Tap the Billing details tab.
  5. Select Edit billing information and review if the payment info is updated.
  6. This will launch the Wallet list.


Here's n article you can refer to for more details about managing your billing, payment, and subscription info in QuickBooks Online. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 


If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how: 

  1. Sign in to your QuickBooks Online company.
  2. Going to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.


To ensure that we address your concern on time, you can check our available hours when contacting our support. You can also see there our direct phone number to contact the right person. 


Feel free to browse this link here if you need help with managing your Intuit accounts. It'll route you to our general Intuit account topics with articles.


I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day. 

Level 1


Yes , was this ever fixed . It’s bs I keep getting the run around. I have money in there & over 6k invoices that can’t be paid. It’s been a week and half . 

QuickBooks Team


Hi there, bochi.


This is not the kind of service that we want you to experience in updating your billing subscription in QuickBooks Online (QBO). I understand how inconvenient it could be to cause your invoices to be delayed.


However, if you’re done performing the troubleshooting steps provided by my peer, RCV. I recommended contacting our Technical Support Team. Since we’re dealing with your account billing information and the Community is a public forum. It’s best to contact them to sort it out in a secure environment.


Feel free to post to this thread regarding the outcome of your call or chat with our phone support. This is to ensure that everything is being taken care of. Stay safe!

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