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Level 1

Suddenly, starting in 02/20, reconciliation reports print blank pages, via printer or PDF. Meanwhile other reports and checks print as they always have.

 
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QuickBooks Team

Suddenly, starting in 02/20, reconciliation reports print blank pages, via printer or PDF. Meanwhile other reports and checks print as they always have.

Let's try some browser troubleshooting steps to isolate the issue, Singing_Buckeyes.

 

QuickBooks Online (QBO) uses browser cache and cookies to perform to its best. However, there are times that the browser is full of frequently accessed pages. This will cause some unusual responses like printing blank reports.

 

Let's start by logging into your QBO account using a private browser. This will help us determine if the issue is browser-related.

 

Here are the different keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once done, pull up the reconciliation report again. If you're able to print the report with its complete information, you can go back to your regular browser and clear your cache and cookies

 

If the issue persists, I'd also suggest printing your reconciliation report using other supported, up-to-date browsers.

 

in case you want to customize your financial reports to focus on the details that matter the most for your business, you can check out this article for the complete details: Customize reports in QuickBooks Online. It also contains information on how to share it with your team via email.

 

Please let me know if you have other concerns. I'm just around to help.

 

 

Highlighted
Level 1

Suddenly, starting in 02/20, reconciliation reports print blank pages, via printer or PDF. Meanwhile other reports and checks print as they always have.

If I use my default Firefox browser to open QBO, I can print the reconciliation reports. But when I open QBO normally from the Icon, I can't tell if there is a browser involved at all. I only see Quickbooks controls, and clearing the cache there does not work and reports still print a blank page. At least I have a workaround.

Highlighted
QuickBooks Team

Suddenly, starting in 02/20, reconciliation reports print blank pages, via printer or PDF. Meanwhile other reports and checks print as they always have.

Good morning, @Singing Buckeyes

 

I hope you're enjoying this beautiful day so far. 

 

At this time, this is a known issue. It's being investigated by our product engineers to understand the unexpected behavior. (INV-41724). I recommend contacting our technical support team to be added to the list of affected users. This way, you can receive email updates on the investigation and be notified when a resolution is posted. Below I've included the steps on how to contact our support team. 

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

In the meantime, you can continue to use the workaround using an alternative browser. Please let me know if there is anything else that I could assist you with. I'll be here to help you every step of the way. You can always reach out to the Community or me anytime you find you have questions or concerns. Take care! 

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