Thanks for joining the Community, @diane-frenson. I'd be glad to lend a hand with opening your reconciliation area.
So that I'm able to provide you with the best resolution, could you please let me know what happens when you try to access the reconciliation area? It would be helpful to know if you're getting an error, and what it is, for example.
In the meantime, I recommend clearing your browser's cache. These files are stored to boost loading times, however, too much data can cause unexpected behavior, like a page not opening. You can locate additional information on this, as well as the steps at the following link: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.
I want to ensure that you can access the area and reconcile your account and will be keeping an eye out for your response. Wishing you well.
