It's nice to have you in the Community, dbone5803.
Let me make it up to you by ensuring you'll be able to transfer primary admin in QuickBooks Online (QBO).
Changing the Master Admin on the account depends on who's paying the subscription to Intuit. As you've mentioned, it seems like you're using QuickBooks Online Simple Start. I suggest contacting our Customer Care Team. They have the tools to help you transfer the Master admin rights.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
You can check out this article for our most updated contact information and scheduled hours: Support hours and types.
For more information about this process, you can read this article: Change your QuickBooks Online master admin user.
In case you want to change the email address you use to sign in, you can read this article for your future reference: Change the Email Address you use to Sign in.
I’m always ready to assist you if you have any other questions or concerns about managing your accounts. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.
