Trying to add a user to the account. it sets up fine, and sends the person an email to accept the invite but we can not get past that point. i have called QB twice, nada

Hey there, @info-loys-us. 

It's great to see you back in the Community !

To clarify, I'll need to gather some additional information: 

• Are you able to see the email that the invite was sent to? 
• Are you reviewing the junk or spam folder if not? 
• If they did receive the email and the invite with it, what's happening next/what's your spotting point that you can't get past? 

I'll be waiting for your response!