Upgrading to 2023 Destop Pro Plus

Thank you. This is what I was hoping was the case. I will look to upgrade this afternoon.

You're welcome, @ks_908CoC.

We are happy to hear that my colleague has clarified matters for you. We also appreciate your consideration for an upgrade. We'd be delighted to assist you with your QuickBooks account. 

You can always refer to our Help Articles for further assistance whenever you need to. There are a variety of QuickBooks-related topics and instructions here.

If you have any questions about your account, please don't hesitate to post them in the Community.

how do i buy license key for quickbooks desktop pro 2023 after downloading

@900bch 

If you are located in the US or CA, you can call Sales team to purchase it. Otherwise, you can buy it through a partner for a higher price.

I can help you install your QuickBooks Desktop (QBDT) 2023, 900bch.

First, ensure your computer is compatible to run QuickBooks Desktop 2023. Refer to this article for more information about the requirements: System requirements for QuickBooks Desktop 2023.

Are you referring to your license or product number for the installation codes? If so, you can check this information from the original purchase email, label in the original package, or your Customer Account Management Portal.

To install QuickBooks on your PC:

1. Locate the downloaded setup file on your computer.
2. Click to launch the setup.
3. Follow the prompts to finish installing QuickBooks.

Once done, activate QuickBooks.

1. Go to the Help menu and select Activate QuickBooks.
2. Follow the prompts to finish installing your QBDT.

I've added these articles for more information about installing QuickBooks and activating it: 

• Install QuickBooks Desktop
• Activate QuickBooks Desktop for Windows

Let me know if you need further help to install your QuickBooks Desktop, 900bch.​ I'm always ready to help. Have a wonderful day.

I am in the process of upgrading to QB Desktop Pro Plus 2023, but I'm stuck.  We've already purchased the upgrade and I downloaded it this morning.  Where I'm stuck is opening the company file.  I find the file, but it keeps telling me "This company file needs to be updated.  Please ask your QuickBooks Administrator to update the file.".  I did an update in our QB 2020, saved a backup and still get this same message.  What do I need to do differently?

Hi there, @Shauna D. Let's work together to get rid of the error so you can upgrade your file in QuickBooks Desktop (QBDT)

I appreciate you taking the time to share the steps you've performed to fix the error. To further help you with this, let's ensure that you log in to your QBDT program as the admin user. To do so, just right-click the QBDT icon on your desktop and choose Run as Administrator. This will ensure that you have the admin privileges to access the file. 

If you've already performed this and still getting the same error, we can run the QuickBooks File Doctor to detect and fix damage to your company files. Here's how:

1. In the tool hub, click the Company File Issues option.
2. From there, select Run QuickBooks File Doctor (it may take up to one minute for the file doctor to open).
3. Next, choose your company file from the drop-down menu. If you don’t see it, select Browse and Search to find your file.
4. Click Check your file (middle option only) and then, select Continue.
5. Then, enter your QBDT admin password and click Next (scan time will depend on your file size and can take up to 10–15 minutes. The scan may say it was unsuccessful even if it fixes your issue. Once the scan finishes, open your program, and your company file).

For reference, feel free to visit this page: Fix company file and network issues with QuickBooks File Doctor.

If the error still persists, we can also utilize the verify and rebuild utility tools to rectify the update error and repair your file. Once done, close and reopen your program. 

If this doesn't work, you can proceed with repairing your QBDT application to fix issues with the Windows files. 

However, if you still see the same error, another solution is to perform the clean install process to refresh your QBDT program. This method requires uninstalling the software and then reinstalling it. For detailed steps, follow Step 2 of this article: Reinstall QuickBooks Desktop.

Additionally, I've added this resource to give you more details about upgrading your file, please check this article: Move your company files after you switch to a new version of QuickBooks Desktop. 

You can always get back here and post other concerns you may have about upgrading your QBDT file. Have a good one and stay safe.

Divina:

Thank you so much!  I initially did every step as Administrator, but didn't know about the "run as Administrator" step or option.  I don't recall ever having done that when we upgraded in prior years.  That was the solution and I appreciate you!

Have a lovely rest of your week & be well.

Shauna

You're always welcome, Shauna.

We're glad to know my colleague Divina helped you by answering your concerns about upgrading your QBDT subscription. It's our pleasure to address any questions you may have to ensure you get the most out of QuickBooks.

Feel free to get back in this thread if you have any other QuickBooks queries. We'll be here to answer them for you. Stay safe.

My QBDT Pro 2023 continually shuts down - "quit working" - and I have to reopen. On three occasions, I've lost the view on my screen and the program will not open. Tool Hub was unsuccessful in correcting the issue.

Yesterday we (a QB advisor and I) uninstalled and reinstalled. Sure enough, within the first ten minutes, it "quit working". 

This is a very dangerous situation. I have been backing up my books each half hour on the sheer chance I am going to lose my data. 

@Beverly B 

Try opening the sample and let it open for more than 10 minutes. Did you encounter the same problem?

Hi there, @Beverly B. I completely understand how concerning it is to experience frequent shutdowns and the possibility of data loss.

There are several possible causes why the program stops working. You may have a damaged or missing QBWUSER.INI file. You can resolve it by renaming the file. By doing so, it erases the list of your previously opened company files. You'll need to re-open your file manually.

Here's how:

1. Open the folder where the QBWUSER.ini file is saved:  Users[Your user name]AppDataLocalIntuitQuickBooks [year]
2. If you can't see the folder, you might need to enable hidden files and folders.
3. Right-click the QBWUSER.ini file and select Rename.
4. Add .old at the end of the file name (as in QBWUSER.ini.old).
5. Rename the EntitlementDataStore.ecml file.
6. Reopen QuickBooks Desktop.

Then, follow these steps:

1. Attempt to open a sample company file. 
2. If it opens successfully but not your own, copy your file to a different location, preferably a local folder (avoid network locations). Open it from the new location. If your file opens without issues, the problem may be related to a damaged folder or folder permissions.
3. If you still cannot access your file despite trying the above steps, it's likely that it's damaged. In this case, try restoring an earlier backup of the file instead.

You may also refer to this article: Solutions for When QuickBooks Stops Working.

Additionally, ensure to back up your company file regularly, as you've been doing, to safeguard your data.

If you have any further insights or observations about the shutdowns, please don't hesitate to share them with us. We genuinely appreciate your patience and understanding as we work towards a solution.