What do I do if my app will not sync?

Hello there, jpatt1. No worries. Allow me to provide some steps on how to solve mobile app issues with QuickBooks Online (QBO).

Please ensure that you're using the correct account to log into your application. Also, you can refresh your QBO data to view the latest available information. 

Here are the steps you can follow:

iOS

1. Tap Settings, then locate General.
2. Select iPhone Storage, then click the QuickBooks Online app.
3. Press Offload App.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Tap YES to confirm.

This will help you clear up storage space on your device without removing any of your app's important documents and data. If the issue persists, I recommend uninstalling the QBO mobile app and then reinstalling it again.

Furthermore, you can connect an existing Payments account to QuickBooks Online so customers can pay for their invoices online.

Please don't hesitate to click reply if you have any other concerns related to apps or QBO. Have a great day!

Thank you for your reply!

However, I realized I did not clarify which app in my original post. I am actually referring to my Workforce app, not the QBO app.

Thanks for getting back to the thread and adding a further clarification, @jpatt1.

Are you trying to sync your data to the QuickBooks Workforce app? If so, let me jump into this conversation and share some troubleshooting steps to help address the issue.

If you’re having issues with your Workforce app not syncing, these may be some of the reasons:

• Battery save mode, battery optimization mode (Android), or airplane mode is on
  • Check the specific instructions from your Android device’s support page to turn off battery optimization for the app
• App was force closed (while clocked in, the app should be open in the background)
• Restrict background data is on (Android) or background app refresh is off (iOS)
• You’re signed out of the app
• The app or the device operating system is out of date
• You’re clocked in on a computer or kiosk (you can only be clocked in on 1 device)
• No data or Wi-Fi signal
• The device is off or the battery died
• You’re in a location with satellite interference
• Your device is damaged

To fix the issue, we can follow these steps:

1. Make sure your device settings are correct.
2. Check if any of the other listed issues apply to you.

To find out if your Workforce app is syncing properly now, you can force a sync. Simply go to More, select Settings, then Help & Support, and click Sync data.

If you’re still having issues, continue troubleshooting the sync issues by following the steps under the Troubleshoot common sync issues in this article: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).

If you have any other concerns with regard to syncing your data to QB Workforce, just add them to the thread. I'll be more than happy to help. Have a good one.

Hi!

Ok, I am mistaken. It indeed IS the QBO app I am having issues with. 

I attempted a refresh data, and that did not work. I also uninstalled then reinstalled the app, and now I cannot even get past the login data retrieval. 

Both times, an error message box pops up saying there are technical issues and Quickbooks has to investigate them.

Allow me to chime in and share an update with you, @jpatt1.

Currently, there's an ongoing investigation concerning the QuickBooks Online (QBO) app sync issue. Rest assured our dedicated team is diligently investigating the matter and taking all necessary steps to rectify the situation. We also work closely with our technical experts to identify the root cause and implement appropriate measures to prevent recurrence.

To stay updated on the progress of the investigation, I suggest contacting our support team. By doing so, you’ll be added to the list of affected users and notified as soon as the resolution is rolled out.

Since you’re unable to retrieve your login data, consider checking this guide to learn about other sign-in tips and troubleshooting methods: Recover your Intuit Account if you can’t sign in.

You can also log in to your account through the web browser to connect with our support team. Simply follow the steps below:

1. Go to the QBO website in your computer/mobile browser to access the login page.
2. Click the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

You can visit these resources anytime to learn what browser works best with QBO and how to utilize your app efficiently:

• System requirements for QuickBooks Online products
• How to Use the QuickBooks Mobile App

We appreciate your patience and effort. If you have any other concerns about operating your company files, please let us know by adding comments below. We’ll always be here to assist you, @jpatt1.

Has this issue been resolved? I've connected QBO to HomeDepot but attempting to run the sync returns an error from HD that the sync was unsuccessful. HomeDepot's app is connected in QBO and I'm able to launch and log in to HD, just not able to complete a sync. 

I won't keep trying to troubleshoot if there's a known issue that hasn't been resolved.

There isn't a known issue about syncing HomeDepot to QuickBooks Online (QBO), @jamie312.

When syncing errors occur, it's often due to a problem in the connector that links the two applications. To resolve this, I recommend contacting the support team of the connector you're using. You can find their contact details by following these steps:

1. Open your QBO company.
2. Go to Apps and click Find apps.
3. Type in the name of the app.
4. Use the details in the Contact or Support section to reach them.

Additionally, you can run a profit-and-loss report within the QBO app.

Let me know if you have other concerns with syncing in QuickBooks. I'll be here to lend a hand.