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abainter-ancient
Level 1

What does Dependent System Error mean? I get this error when I try to print a report or export to PDF. I was able to print these reports earlier in the day.

I have closed out and logged back in as well as restarted my pc. I am still unable to print or export these reports.
4 Comments 4
JessT
Moderator

What does Dependent System Error mean? I get this error when I try to print a report or export to PDF. I was able to print these reports earlier in the day.

Hi abainter-ancient,

 

Thank you for doing some troubleshooting steps before posting here.

 

We're also seeing the same post from other users. Our engineers are already made aware about the error and are currently working on the solution. I recommend subscribing to our status board to receive immediate updates.

 

Thank you for your understanding while we're working on a fix.

abainter-ancient
Level 1

What does Dependent System Error mean? I get this error when I try to print a report or export to PDF. I was able to print these reports earlier in the day.

When I came to work the next day it was working fine and I haven't had any more trouble out of it. Not sure what the issue was but it appears to be fixed. 

BeccaTwig
Level 3

What does Dependent System Error mean? I get this error when I try to print a report or export to PDF. I was able to print these reports earlier in the day.

I am experiencing this error too.  How do I fix it so I can process the report I need to?

JamesAndrewM
QuickBooks Team

What does Dependent System Error mean? I get this error when I try to print a report or export to PDF. I was able to print these reports earlier in the day.

The Community will always want to ensure you get great out of our services. A pleasure to have you, @BeccaTwig. I'll impart guidance to help you resolve this issue when you print a report or export it to PDF.

 

It appears that this problem has been fixed. If you're still having trouble, try selecting the two choice boxes for smart page breaks and repeating the page header under new on the page with the error; it should work.

 

If the issue persists, we can perform basic troubleshooting steps to see if it's a browser issue. Sometimes your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you get rid of any junk files that might be slowing down your work.

 

Check this link for a guide in running, customizing, and saving reports: Run reports in QuickBooks Online.

 

I'd appreciate hearing any updates after you've completed the steps, as I want to make sure this resolves your concern. Please don't hesitate to contact us again. Have a fantastic day!

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