When signing into QB's Online, we now have a second company. The file isn't accurate and I don't know where it came from. No way to designate which company is which.

Hello @Lynn918,

I'm glad to see you dropping by here in the Community. I can provide information about the company selection screen in QuickBooks Online.

With QuickBooks Online, you can have multiple subscriptions under the same login credentials. Each company that shows on the list has its own subscription or a trial version.

When a trial ends, you have the option to renew it to continue accessing the same company or cancel it. You'll need to process the renewal within the trial company to avoid creating another one on the list.

Purchasing a subscription outside the trial account will lead to a separate subscription. If you want to delete the newly added company, you'll need to cancel the subscription.

Please follow these steps:

1. Access your QuickBooks Online account as an admin user.
2. Choose the newly added company from the list.
3. Click the Gear icon in the upper-right corner.
4. Select Account and settings.
5. Go to the Billing & Subscription tab.
6. Press Cancel subscription.

If you already have existing data in the trial company and want to continue, here are the steps:

1. Access your QuickBooks Online account as an admin user.
2. Select the trial company under Canceled companies.
3. Click the Gear icon in the upper-right corner.
4. Select Account and settings.
5. Go to the Billing & Subscription tab.

Please note the option to delete accounts showing under Canceled companies is unavailable. Companies remain in the inactive company list for 12 months from the cancellation, after which time they're gets cleared completely from our system.

It would be great to have the ability to delete it right away. While we assess this, I encourage sending feedback directly to our product engineers.

We continue to improve the product, and the option might be available in the future. Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Hit Next to submit.

Also, you might see one company repeatedly listed when signing into QBO. You can use this article to learn about the few reasons this happens and how to resolve them: One company listed multiple times.

Drop me a comment if you have more questions about managing subscriptions in QBO. I'm always here to help. Take care.

Hi.  Thank you.  I attempted to cancel the second subscription but when I go into Billing and Payments I get:

Manage your data & subscription

Hello, Lynn918. 

Thank you for attempting the steps provided above by my colleagues. Have you tried to log out and log in again? If so, the same thing happens. I suggest opening your QuickBooks using an incognito to determine if this is a possible browser-related issue.  

• Chrome -  press CTRL + Shift + N
• Mozilla Firefox - press CTRL + Shift + P
• Safari (newer versions) - press Command + Shift + N  

Once you'll be able to view the cancel option, I recommend clearing the cache to prevent the issue from happening again. Or you can use other supported browsers. It could be the one you're currently using may have a temporary issue with QuickBooks. 

If the same manner happens after following the troubleshooting steps, I suggest reaching out to our customer support team. One of our agents will be able to pull up your account in a secure way and determine what stops from not showing up the cancel option.  

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Click Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Check out this link to understand what will happen to your data after canceling QuickBooks: Cancel your QuickBooks Online subscription or trial. 

You can always count on me if you need anything else with managing your account. I'm always here to address them for you. Have a great day.