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Hi, kattlees.
Thank you for posting here in the Community. I'd be glad to assist you with your question about duplicate invoices in QuickBooks Online (QBO).
There's a possibility that the invoices were accidentally created twice. You can manually delete the duplicates in QBO
Here’s how:
Also, I have articles here about managing reports in QuickBooks Online (QBO) for your reference:
Drop me a comment below if you have any questions about duplicate invoices in QuickBooks. I'll be happy to help you some more.
I am sure the invoices aren't in there twice. It lists the same invoice number two times.
Here is an example of a customer. The screenshot of their
Why is the transaction report so messed up?
Thanks for coming back to the Community, kattlees.
I appreciate for adding more details about the issue, especially the screenshot. This will give us a better view on what to the invoice and sales receipt.
We’ll have to access your company to check the transactions. Performing this troubleshooting requires us to gather some information to accomplish this task.
Since the security of your personal data comes first, I recommend contacting our QuickBooks Online (QBO) Care Team. They have extra tools like screen-sharing that will assist them in identifying the cause of the duplication of items. When the permanent solution is available, our specialists will guide you on how to apply it and make sure your transaction reports have the correct data.
Let me share a link that contains topics that will guide you on how to manage your customers’ transactions, payments, etc: Self-help articles.
Here’s a great resource that will help keep track of the activities in your company: Use the audit log in QuickBooks Online. It provides detailed information on how to use the tool in determining who made any changes to your books.
Reach out to me again if you have additional questions about reports and other customer-related concerns. I’ll be right here to answer them for you. Have a great day ahead.
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