Hey there, @rjarman. 

It's great to see you back in the Community. I hope your day is going well so far. 

Let's try using a few troubleshooting steps to help resolve this problem. Using a private browser or incognito window will help eliminate any glitches or errors that may be occurring. Here's how depending on your session: 

• Google Chrome: Ctrl + Shift + N 
• Safari: Command + Ctrl + N
• Internet Explorer/Firefox: Ctrl + Shift + P 

If this works, go back to your regular session and clear your browser's history. 

If the issue persists, please contact our Customer Support Team. 

Let us know how it goes and if that does the trick. I'm only a post away if you need me. Take care! 

I have started having the same issue consistently. I receive some items against a PO and receive a bill for those items and then I am unable to receive the remainder against the PO because it is not available in the list to select for item receipts or bills. When I look at the PO, however, the additional items are still showing not received and not billed. Is this an issue with PO's created prior to an update? for me it would be update /release 22.

This solution worked for me too. Marked PO closed and saved, then Marked PO as Open and saved. Went to item receipt and PO was magically there again. Looks like there is an issue with the code on the backend -- hint, hint, QB's!

Thank you everyone for your feed back, it was very helpful. Bix5280  Joel your suggestion worked like a charm and I did not have to be customer support hold for eternity!  Thank you again. 

Hey there, @Tonia33. 

Thanks for letting us know that you were able to connect with an agent right away. 

Please know that you can reach out to the Community any time you need a helping hand. We are always here for you.

Take care and have a wonderful safe week ahead! 

I am continuing to have issues with inventory receipt/ billing of items received.

May need to start a new thread?

Since the 22.0 Release (??R3P) I have had ongoing issues with receipt of inventory.

It used to be that I could receive an item and then enter a bill and both would reference the PO item. I suspect the problem is somewhere with this -- the reference now, if you receive an item first and then do the bill, the item with show the item receipt no. instead of linking directly to the PO.

Problem: PO's are not updating correctly with all items received and all items billed and either remaining open or showing as "received in full" when the quantity on bills or items received are not complete. Results in many PO's remaining open or closing when they are not received in full.

Any programmers on here? Back end data people for Intuit QuickBooks? Seems to me that there may be an issue with the 22.0 release with data relationships (one to one, one to many, many to one -- relationships).

I hear your sentiments, @stheobald.

Currently, we received reports that some users are having issues recording their purchase order (PO) correctly. Rest assured our engineering team is working diligently to fix this. 

In the meantime, you'll want to redo the troubleshooting steps you've performed by marking the PO closed and saved. Then marking it again as open then saved.

Moreover, I suggest contacting our support team so you'll be added to the list of affected users. This way, you'll be notified of any news the issue is solved via email. 

In case you need to record a refund from your vendor, you can utilize this link that can walk you through the steps: Record a vendor refund in QuickBooks Desktop.

I appreciate your patience while we're currently working to fix this. If you have any other concerns or questions about PO, please feel free to tag me in your reply. I'll be here ready to assist you anytime. Keep safe!

Please just add me to the list of affected users!

Let's make sure your company is added to the list of affected users, stheobald.

Here in the Community Forum, we're unable to pull up any accounts. That being said, I recommend contacting our QuickBooks Live Team.

They can add your account to the investigation and our Product Team will send updates about the issue via email.

Here's how to get in touch with them.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Purchase orders are a part of the Accounts Payable (A/P) workflow. Learn more about the process through this article: The A/P workflow in QuickBooks Desktop.

Don't hesitate to post again if you have other purchase order concerns. I'm always around to help you.

Same issue is happening for us.  Never used to occur. 

The open PO's in question don't even show up as an open PO in the Vendor Center (when Showing Purchase Orders --> Filter By Open Purchase Orders).

Navigate to the PO, mark it as closed (using the Mark As Closed function) and then mark it as open (using the Mark As Open function) ... and then it shows up in the Vendor Center list as an open PO.

Clearly there is an issue here that QB needs to address!

You are my hero ! 

Wonderful!

You are my hero. I was stumped on this one.

Have you gotten a resolution for this yet?  It is killing us internally as we have po's sometimes with 100 different items and we may received 25 of them... this is a major hassle and it needs to be addresses immediately. Our issues started with version 21.0

Hi, mdubb2006.

We're still investigating this unexpected behavior. Our engineers are all hands on deck working together for an immediate fix to sort everything out.

For now, I'd suggest getting in touch with our QuickBooks Support. This way you'll be added to the lists of affected users and have them attach your account to the ongoing investigation. Any progress will be communicated via email.

As a way around, I'd recommend deleting the item receipt and recreate the transaction. Otherwise, the quantity received on Purchase Order will be incorrect.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:

1. Go to https://quickbooks.intuit.com/learn-support/en-us/contact.
   
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. Give a brief description of your issue and click Continue.
   
5. Then choose a way to connect.
   

Additionally, you can bookmark this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Desktop account, income, expenses, inventory, and running reports.

Please extend your patience while we're working on the permanent fix. If you have other QuickBooks concerns, you can always leave a reply below and I'd be glad to answer them for you. Have a great rest of your day!

I was on a chat with them today regarding this. 

I was on a chat with them today and they gave me some troubleshooting to do which i doubt will work now that you said the engineers are still trying to fix this issue. but nonetheless i will forge ahead using more of my time on this issue.

The easy workaround is to edit the PO. As little as adding a character in a description, Ie “.”  Re-save and the PO will now appear. 

Joel

Have the Engineers figured this out yet?  It is still a major issue.  Something we pay thousands of dollars for a year should work seamlessly. I shouldnt be having to remember 10 workarounds to get this product to work. Has anyone received relief from this obvious Quickbooks Software Issue?

Hello there, @mdubb2006.

I know how important to get this issue resolved right away. I'd like to ask if you've tried following some of the troubleshooting steps suggested above? If not yet, you can review the links below for the complete steps and details on what to perform.
 

• Update QuickBooks Desktop to the latest release.
• Fix data damage on your QuickBooks Desktop company file.
• Verify and Rebuild Data in QuickBooks Desktop.

If the same thing happens, please contact us. This way, we'll be able to investigate and provide with you the correct details why it's still happening on your end. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

Alternatively, you can contact us in these steps:

1. Go to this link: QuickBooks Desktop.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.

Comment below if you have other concerns, mdubb2006.

Why does support continue to offer the same, cookie cutter solution that does not work?  The question posed by the poster was "When is this going to be fixed".  It is still a MAJOR defect.

I had this happen and found this option and it worked.

Marked PO closed and saved, then Marked PO as Open and saved. Went to item receipt and PO was magically there again. QB code issue?

we have done all of this and more. and nothing works.  we need a fix from the engineers

that works to get the po back open.  however we have found once you switch the item receipt to a bill, it will magically close out line items and show them as received in full when in reality you only received 2 out of 4 of those on that line item.  It is a MAJOR HEADACHE.  I have started looking into alternative accounting softwares since this has gone unaddressed for 2 years 

Until QB fixes, the easy fix is:  edit  the PO, change something such as add a character to description, then save and close. PO will re-appear. 

Joel