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Level 1

Will like to be able to log in into my app with my personal mobile phone, I can log in with my wife's and my son's phone. I would like to know, if my phone got blocked?

I already uninstall and install the app, reset my phone and more things,but just my phone is the one that doesn't have access to the account.
3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

Will like to be able to log in into my app with my personal mobile phone, I can log in with my wife's and my son's phone. I would like to know, if my phone got blocked?

Let's investigate why you are unable to sign into your QuickBooks Online (QBO) account on your mobile app. 

 

We appreciate you for performing some troubleshooting solutions to get this resolved. If you're using the QBO mobile app for Android, then we have an ongoing investigation where customers are unable to sign in. Our engineers are aware of it and are now working on a fix.

 

We recommend contacting our Customer Support Team to add you to the list of affected users and receive updates once it's fixed. Here's how:

 

  1. At the top right, click the Help icon and choose the Assistant section.
  2. Type your concern in the Type Something field.
  3. Click Talk to a human.
  4. Hit I still need a human.
  5. Press the Get help from a human.
  6. You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.

 

As a workaround, you can access your QBO account through the web or using the iOS app.

 

If you're using the QBO mobile app for Android, here are some solutions we can perform:

 

  1. Update the app. Developers often release updates to fix bugs and improve performance. Make sure you have the latest version of the QBO mobile app installed on your device.
  2. Change the Wifi data connection on your device to 4G (varies by device).
  3. Close and restart the app. Sometimes, simply refreshing your gadget can resolve temporary glitches or conflicts that affect the app's functionality.
  4. Clear app data again. 
  5. Power down and restart your device.

 

Moreover, I've also included an article to give you a general idea of what the app can achieve: QuickBooks Online app overview.

 

The Community is always available if you have further concerns about logging in to your QBO mobile app or any QuickBooks related. You have a good one.

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Level 1

Will like to be able to log in into my app with my personal mobile phone, I can log in with my wife's and my son's phone. I would like to know, if my phone got blocked?

My son’s is iOS  and my wife’s is android, I can successfully access in their mobiles app, but no on my iOs. Extra information is  is only Firefox browser is the one that allows me to log in also. Somehow just my devices is blocked. The error message says: sorry , your request could not  be processed  at this time. Try something else.

RCV
QuickBooks Team
QuickBooks Team

Will like to be able to log in into my app with my personal mobile phone, I can log in with my wife's and my son's phone. I would like to know, if my phone got blocked?

Thanks for coming back and providing us with depth details that help us better isolate the issue.

 

To check if your QuickBooks Online (QBO) mobile app  is blocked from your device, we can perform the following steps:

 

  1. Click Settings from your iPhone's app menu.
  2. Choose Screen Time. Then, tap Choose Content & Privacy Restrictions.
  3. Enter your passcode (or set one up if you haven't already) and turn on the toggle switch for Content & Privacy Restrictions.
  4. If it is blocked, we can tap Allowed Apps for the QBO mobile app. 

 

Doing this enables you to choose which apps are allowed or restricted. If the issue persists, we recommend getting in touch with our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Moreover, you might want to scan this resource to help you explore the different features available in the application: Compare mobile app features.

 

We've always got your back should you need assistance when doing tasks in the mobile app such as editing and reviewing the transactions or any QuickBooks-related. Drop your reply anytime and I'll get back to you.

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