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FleetTracker
Level 1

You can't add QuickBooks Online Plus with your existing subscription. Try another company or contact customer support for help.

What this message means is that? What I need to do to use QuickBooks?

 

"You can't add QuickBooks Online Plus with your existing subscription. Try another company or contact customer support for help."

 

Thanks!

3 Comments 3
JoesemM
Moderator

You can't add QuickBooks Online Plus with your existing subscription. Try another company or contact customer support for help.

Let me help you add QuickBooks Online to your subscription, @FleetTracker.

 

You'll want to ensure that you have an active subscription in case you need to migrate from QuickBooks Desktop to QuickBooks Online. This will ensure a smooth process during the migration.

 

Also, you may contact our Sales Support Team to guide you in obtaining an active subscription to QuickBooks. Just click on this link, and you can find their contact details in the upper right corner: Talk to Sales Support.

 

However, if you're adding a second (or additional) Company, you will need to sign up for a new account since QBO only allows one Company per subscription. This means each Company you create will have its subscription. But if you already have an existing account, you can use the same login credentials when signing up and switching between Companies.

 

 Here's how:

 

1. Go to https://quickbooks.intuit.com/online/.

2. Choose a version of QuickBooks.

3. On the signup page, select Sign in.

4. Enter your login information and follow the on-screen prompts to set up the second company.

5. And then to log in to your account: http://qbo.intuit.com. You will have the option to select your companies.

 

Once signed in, you can go ahead and click the Gear icon at the top to Switch Company. For more information, you can refer to these articles:

 

 

Additionally, I'll be sharing these resources that will help you with your subscription and know what data can be converted into QBO:

 

 

Let me know if you need further assistance in adding a QBO account or anything else by leaving a comment below. I'm always glad to help in any way I can. Have a great rest of the day. 

kazuo0920
Level 1

You can't add QuickBooks Online Plus with your existing subscription. Try another company or contact customer support for help.

Can I cancel my existing subscription and apply Quick Book Online Plus with payroll?

ShyMae
QuickBooks Team

You can't add QuickBooks Online Plus with your existing subscription. Try another company or contact customer support for help.

Yes, you can cancel your existing subscription, @kazuo0920I'll guide you through the process without any hassle. 

 

Before canceling your subscription, you'll want to save a backup copy of your QuickBooks Desktop (QBDT) company file or export your list and transactions for future use. 

 

You might want to read our cancellation policies to know what will happen once you cancel your subscription.  

 

To proceed, log into your CAMPs account as the primary admin.  

 

  1. Select the QBDT Account you want to modify.
  2. Your login will display the currently selected one if you have multiple profiles.
  3. Look for your subscription or service in the Products & Services area. Pick the Details afterwards.
  4. Verify the product or service you no longer need, and choose Cancel Service under the active.
  5. Type in why you are leaving, then Continue to cancel.
  6. Confirm your cancelation by selecting Cancel Now.

 

For further guidelines, visit this article: Cancel your QBDT Subscription.

 

On the other hand, since you've mentioned that you want to subscribe to QuickBooks Online (QBO) Plus with Payroll, feel free to visit our pricing and plans and select which suits your business needs. 

 

Moreover, I'm adding these informative articles to help you handle your account and payroll:

 

 

The steps outlined above will ensure you can cancel your existing subscription and get QBO Plus with payroll. I'm always here to back you up if you need further assistance. Have a great day ahead! 

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