"Your credit card expires today" Every single time I log in I get that popup. My card expires 12/24

You can clear your browser's cache to remove this prompt, @Hapsmig. 

There are times that the browser you're using has information stored that's stopping or causing the error. 

I recommend using a private browser or an incognito window when logging in to the account. If the prompt no longer exists, clear the cache in the one that you're currently using. 

Here's how:

• For Chrome, press Ctrl+Shift+N.
• For Internet Explorer or Firefox, press Ctrl+Shift+P.
• For Safari, hold down Command+Shift+N.

Here's how to delete or disable cache and temporary internet files in your web browser. Once you're done clearing your browser's cache, restart your browser for the changes to take effect. 

Also, here's more information on how to update the credit card information for your QuickBooks Online subscription: Update the payment information for your subscription. 

Let me know if there's anything else that I can help. Have a wonderful day!

None of those solutions worked. I just downloaded the Opera web browser, that I've never had before in my life, & it's still giving that prompt.

I also update my credit card information, because the billing tab is missing since I subscribed through the app.

I also have one card listed In the Android Playa Store & it doesn't expire until 2024

Thanks for getting back here in the Community, @Hapsmig.

I appreciate you for doing the steps provided by my colleague.

Since you're still having this problem, I recommend contacting our QuickBooks Online Support Team. They have the tools to check what's why QuickBooks Online is prompting this message and fix it as soon as possible. This way, they can also open an investigation ticket if needed.

Here's how to reach them:

1. Click the Help (?) button.
2. Select Contact Us.
3. Enter your concern then click Let's Talk.
4. Select either Get a Callback or Start Messaging.

You may also check the support hours for our support team to address your concerns on time.

Here's a site you can visit to get you in the loop about the latest QuickBooks updates: QuickBooks Blog.

Moreover, feel free to read this handy help article in case you have other QuickBooks concerns, such as managing your employees and payroll taxes, running reports, managing inventories, setting up payments, etc so you can keep your business running smoothly.

Please let me know if you've got more QuickBooks concerns. I'd be more than glad to help. Take care and have a fantastic day!

Hi there  - I also get this same message every time I login through my PC.  Also says that I am known to Intuit but have no active products?   I subscribed through App Store and subscription is paid and active there and shows no issues.  Any simple solution ?   Thanks.   

Hello there,

QuickBooks Online uses browser cache and cookies to run faster. As we use the web browser, these files accumulate causing unusual behaviors in the program. We can try performing some basic troubleshooting steps to fix the issue by following the steps provided by my colleague, MaryJoyD.

If the same thing happens, I'd recommend getting in touch with our technical supports. This way, we'll be able to look into your account then perform a series of tests to rectify the underlying issue. Here's how to connect with us:

1. Go to Help (?).
2. Select Contact Us.
3. Enter a brief description of your concern, then select Let's talk.
4. Choose Start a chat or Get a callback from the next available expert.

You may also check our support hours first to ensure that address your concerns on time.

Additionally, here are some articles that you can read to help manage your payment and plan information in QuickBooks Online:

• Update your billing and subscription information
• Switch to annual or monthly billing

You can always find me here if you have any other concerns or follow-up questions. Assistance is just a post away.

Hi all - did anyone get this resolved?  I have the same message every time I go through my browser.  I have active subscription purchased through app store.  No messge on iphone.  Thanks