Address change glitch for online bill pay vendor

Welcome to the Community, Lisa309.

I can help you troubleshoot the error your getting so you can update your vendor profile.

QuickBooks Desktop Bill Pay is provided by Fiserv. yes, we already disconnected it last December 2, 2019. Before we start, I suggest updating your QuickBooks Desktop to the latest release and then create a backup. Once done, we can disconnect the bank you used in processing online bill payments.

Here's how:

1. Go to Lists and then select Chart of Accounts.
2. Right-click the account you want to deactivate. Then select Edit Account.
3. Go to the Bank Settings tab.
4. Select Deactivate all online services and then OK to confirm.
5. Click Save & Close.

If you see an error or can’t disconnect an account, here’s how to fix Bank Feed errors.

Try updating your vendor address again to check if the error still prompts. If so, we can run the Verify and Rebuild Data Utility process. 

For future reference you can use this article to find an alternative solution to process online bill payments through QuickBooks Desktop: Use Online Bill Pay in QuickBooks Desktop.

You can always get back to me if you have any additional questions. Thanks.

Thank you for your quick reply.  Unfortunately, I already deactivated the account when the service was no longer available to us so this won't work.  The problem is that if we want to change any vendor that used to be an online bill pay vendor, we still need to "acquire exclusive use" to be able to make any edits at all to those vendors.  That would be inconvenient but fine except that there seems to be some sort of glitch with a couple of vendors and I cannot make any changes to them at all without coming against the bill pay verification rules that shouldn't even be at play anymore.  The Intuit customer service reps wanted absolutely nothing to do with this issue, told me they couldn't help, it was not a Quickbooks issue (although clearly it is), and that I had to contact the online bill pay vendor which makes no sense.  They had no knowledge of the service being offered in the past and completely refused to escalate this to someone else in the company who might be able to help.  Needless to say, I am very frustrated.  Please let me know if there is a way I can reach you or someone else to discuss this further.

Hi Lisa309,

I would feel the same way if one important option isn't working the way you want to. We can see a case regarding your concern from yesterday morning that is escalated and marked as In Progress, so you should get a call from someone anytime soon to discuss further.

Please know that we are invested in the outcome and let us know if you haven't heard from someone within the next few days.

Unfortunately, I did get a call from someone this afternoon (in fact that is what precipitated this post).  She insisted that there was no one there that could help and that I needed to call Checkfree.  I tried to explain that I doubted very much anyone from Checkfree was going to be able to help me since the issue was within Quickbooks and Quickbooks no longer works with Checkfree but I asked if she could try to identify someone else at Intuit that was familiar with the way online bill pay used to work or at least a number at Checkfree that I could call to try to find someone to help.  She refused, told me there was no one to escalate it too, and that there was no one in the call center at any level that could help.  Needless to say, I expressed my frustration with that and she told me the call was no longer productive and hung up on me.  Not really sure that is the way Intuit should be treating their customers but I very much appreciate that someone here is at least somewhat familiar with the problem and willing to try to help.  If this could be escalated further, I would very much appreciate a call on Monday.

I have this exact same issue.

Did you find a solution? 

Bank accounts are already disconnected.

This is a simple address change. It says that the address is too long but it doesn't recognize if you change it. 

Nope!  That is the exact issue I am having.  I have spent hours on the phone with QB representatives and none of them know what I am talking about let alone how to help.  I am going to try to upgrade to the latest version (we had some server compatibility issues so have to wait until our tech people install a new server) and hope that helps.  If not, I'm not sure what to do.  Very frustrating!

Sadly, this is not uncommon for QB Support.

You need to talk to anyone who isn't me it's their common pass off. 

Sometimes there are supper Admins on the here who do provide help. 

Anyone listening?