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andy-jt53-gmail-
Level 2

All transactions not showing during reconciliation!

OK so when I went to reconcile my  MAC desktop version of QB, not all trans actions are shoiwng up on the reconciliation page?   I was able to reconcile  by going from the reconciliation page back to the check register and checking the transaction off there to reach 0.   Any help?  can someone call me and look remotely

Thanks

24 Comments 24
LollyNino_C
QuickBooks Team

All transactions not showing during reconciliation!

Hello there, @andy-jt53-gmail-

 

I'm glad to see you here posting and welcome to QuickBooks Community. I'll provide steps to ensure that you're properly reconciling and to make sure that your account stays accurate. 

 

You'll make sure you choose the correct bank account when recording a deposit in QuickBooks. Also, the Incorrect Statement date is one of the reasons why the transactions won't reflect when reconciling it or when the transaction is marked as reconciled on the register. You can try to delete the payment and record the bank, then deposit it again. 

 

I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.

 

You can refer to this article to see information on how to fix the issue once your accounts in QuickBooks Desktop don't match your bank statements at the end of reconciliation:  Fix issues when you're reconciling in QuickBooks Desktop

 

Lastly, here's an article you can read to learn more about reconciliation: Reconcile accounts in QuickBooks for Mac.

 

Let me know in the comment section below if you still have a concern about reconciliation. I'll be waiting for your response and will be always happy to lend a helping hand. Tale care!

andy-jt53-gmail-
Level 2

All transactions not showing during reconciliation!

Hello and thank you for your reply,  I have been using quick books for decades.   I know how the reconciliation  is supposed to work.  I know how to reconcile as I do it for 6 accounts 4 for my business and tow personal.   The problem is not on any of your articles.    I started to reconcile and soon realized that  about 7-10 entries on my register, were on the bank statement as well as cleared, but not on the reconciliation screen!  The dates of the transaction  were all within the date range of the reconciliation,  but  did not show up on the reconciliation screen.    I purchased support help and the tech had no idea what the problem was even after me explaining it multiple times.  The only way to view this happening would be next time I reconcile in a month  I will then contact support and have then view my computer to see that your program has a BUG! and I have to pay your to fix your program's BUG.  Talk to one of your techs in a month! Cheers Andrew in VT 

zootied
Level 1

All transactions not showing during reconciliation!

I came across this issue today. Specifically, a CC Bill Payment that is in the register doesn't show in the reconciliation window (it is well within the date range, transactions before and after show up in the reconciliation window, just no the CC Bill Payment). 

SummerSearsCPA
Level 1

All transactions not showing during reconciliation!

I am having the same issue. Trying to reconcile as 6/30/22, I have uncleared transactions showing up in the register/transaction report dated 6/30/22 and prior, yet they are not showing up on the reconciliation as available to clear.

MadelynC
Moderator

All transactions not showing during reconciliation!

You can uncheck the Hide transactions after the statement’s end date box to get your unclear transactions to show up, @SummerSearsCPA.  


To do that, please follow the outlined steps below:

 

  1. Go to the Banking menu, then select Reconcile.
  2. Select the bank or credit card account you want to reconcile.
  3. The Statement Date is automatically filled in. Make sure it’s correct. Only transactions up to and including this date are available to reconcile.
  4. Enter the balances.
  5. Review the fields.
  6. Select Continue.
  7. Uncheck the Hide transactions after the statement’s end date box at the top, then start reconciling.

 


You can count on me if you have any other questions or concerns about working on your company’s records. Just let me know by adding a comment below. I’ll do my best to get back with a resolution. Keep safe always!

84-3376304
Level 1

All transactions not showing during reconciliation!

Similar issue. have transactions recorded in Quickbooks online but not showing when reconciling. Not only couple transactions but i am missing full months. When searched it does show, when reconciling it does not. Please help.

SarahannC
Moderator

All transactions not showing during reconciliation!

I appreciate you for considering this thread to share your concern about the missing transactions when reconciling in QuickBooks Online. I'm here to help you with that, 84-3376304.

 

If you're using the bank feed feature, check if the transactions are being imported correctly from your bank. Sometimes, there can be delays in the bank feed that cause transactions to not show up during reconciliation. 

 

In the meantime, you can follow these steps to isolate this issue. It might be a browser-related problem or  need to refresh the page. Here's how:

 

  1. Access your QBO account in an incognito or private browsing window to make sure that cached data isn't causing the issue.
    Google Chrome: press Ctrl Shift N
    Mozilla Firefox: press Ctrl Shift P
    Safari: press Command Shift N
  2. Use other supported and up-to-date web browsers.

 

You can make use of these articles in QBO for additional tips and guides.

 

 

Additionally, could you provide the name of your bank? This will allow us to investigate the issue further. Let me know if you have more questions about reconciliation. I'm always ready to help you.

rharvey1971
Level 1

All transactions not showing during reconciliation!

I am having the same problem a you, I can not figure out how to fix it, does anyone know or can help me?

RheaMaeH
QuickBooks Team

All transactions not showing during reconciliation!

Welcome to the Community, rharvey. Let me help you display your transaction during reconciliation.

 

First off, we need to check if the transactions are categorized. 

 

Here's how:

 

  1. In the left panel, click Transactions, then Bank Transaction
  2. Select the tile for the account you want to review.
  3. Click the For Review tab to categorize them.

 

After that, we can also check in the Chart of Accounts if the missing transactions are manually reconciled, you can follow these steps:

 

  1. Go to Accounting, then select Chart of Accounts.
  2. Click the View register link of the bank account.
  3. Select the funnel icon and filter it by Reconcile StatusTransaction TypePayee, and Date.
  4. Hit Apply.
  5. Find the transaction and check if you see the letter R under the Reconcile Status (indicated by a checkmark) column. This means Reconciled
  6. Edit the transaction if necessary and click Save.

 

For future reference, this article can help you what to do if QuickBooks Online doesn't match your bank statement at the end of a reconciliation: Fix issues at the end of a reconciliation in QuickBooks Online.

 

Feel free to add a comment below if you have any other reconciliation concerns, and I'll always be here to help you. Keep safe!

 

user1965
Level 1

All transactions not showing during reconciliation!

This is not helpful.  It doesn't work.  Is there a bug in the reconciliation process?

FateCandylaneT
QuickBooks Team

All transactions not showing during reconciliation!

I appreciate the effort of coming into this thread, user1965. Let me help ensure you'll get the best support available in handling this kind of query and keep you back to 

business seamlessly.

 

As per checking, there haven't been any similar cases reported where the reconciliation process fails to display all of the transactions. If you've tried all the possible insights shared above and the issue persists, it's best to reach out to our support representatives to help review your account and provide additional guidance during the procedures. They will be able to provide real-time support, carry out additional research, and establish an investigation ticket if need be.

 

Here's how to reach them:

 

  1. In your QBO account, click Help.
  2. Click the Search tab, and click Contact Us.
  3. Enter the error message in the description box, and select Continue.
  4. Start a chat with a support expert.

 

Moreover, I'm sharing these references to help you verify all accounts match your bank statements:

 

 

I'll keep an eye on this thread for any additional queries when managing reconciliations in your account. Just keep me posted, so I can respond promptly to provide further help. Keep safe!

Sweetchickie
Level 1

All transactions not showing during reconciliation!

I have this very same issue.

Did you ever get a solution?

Rasa-LilaM
QuickBooks Team

All transactions not showing during reconciliation!

Thank you for turning to the Community regarding your reconciliation concern, Sweetchickie.

 

I understand the inconvenience caused by this issue, which prevents you from reconciling your account. Let's work together to troubleshoot and resolve this, ensuring you can continue balancing your account seamlessly. 

 

Before we start, can you specify whether you're using QuickBooks Online (QBO) or QuickBooks Desktop for Mac? This is to check if there's an existing investigation regarding any missing transactions during the reconciliation process.

 

While we wait for the information, let me guide you on how to handle this in each QuickBooks platform. In the online version, we need to filter the data on the Reconcile page to see it correctly.

 

Here's how:

 

  1. Open your QBO company, navigate to the Transactions menu on the left panel, and choose Reconcile
  2. Click the Account drop-down and choose the correct bank or credit card account. 
  3. Check the beginning balance and make sure the information in QuickBooks matches with the one in your statement.
  4. Type the ending balance and ending date on your statement.
  5. Review the last statement ending date (end date of your last reconciliation). 
  6. Click the Start reconciling or Resume reconciling button when you're ready.
  7. On the Reconcile page, press the Funnel icon to set the correct information in the following fields: Find, Cleared statusTransaction typePayee, and Date.
  8. Tap the Apply for the changes to take effect. 

After setting up everything, let's proceed with reconciling the account. Should you encounter any hurdles or notice any discrepancies in your account, I have resources available to guide you on how to handle the situation. Simply open each link to know the full details:

 

 

For QuickBooks Desktop (QBDT) Mac users, let's uncheck the Hide transactions after statement end date box to show all transactions. Before troubleshooting, create a backup copy of the company file to prevent accidental loss. When you're ready, follow these steps to carry out this task:

 

  1. In your company file, go to the Banking menu at the top bar and choose Reconcile.
  2. The Begin Reconcile window appears.
  3. In the Account to Reconcile field, choose the account you're working on.
  4. Enter the statement date from your account statement in the Statement Date field and type the ending balance on your account statement into the Ending Balance field. 
  5.  Type the amount of that fee into the Service Charge Amount field and input the date your bank charged you the fee.
  6. Click OK
  7. On the Reconcile page, go to the bottom part and untick the Hide transactions after statement end date box.

For more in-depth information, take a look at this article: Reconcile accounts in QuickBooks for Mac. It includes instructions on how to deal with any discrepancy issues.

 

Moreover, you can download this link to gain access to our online resources: User's Guide. It covers topics about taxes, inventory, cash flow management, and banking-related activities such as reconciling your account, writing checks, and making deposits to name a few. 

 

Stay in touch if you have additional concerns or questions about reconciling your account. I'll get back to provide the help you need. Have a good one, Sweetchickie.

Howierw
Level 1

All transactions not showing during reconciliation!

I am having same issue and your suggestions are not helpful. 

The transactions for the month are correctly appearing in the register

The filters in the reconciliation show the correct statement ending date with the correct ending bank balance

are filter boxes are marked to show all

No transactions are showing up for the month in the reconcile screen.  zero deposits zero payments

Howierw
Level 1

All transactions not showing during reconciliation!

not helpful

ChristineJoieR
QuickBooks Team

All transactions not showing during reconciliation!

Let me help you do some troubleshooting steps to resolve the issue in your reconciliation page in QuickBooks Desktop for Mac, Howierw. I'll be here to guide you.

 

Once you finish sorting your transactions on the Banking page, they should all appear in the reconciliation section. If it isn't appearing on the screen, let's work together to fix this.

 

We can run the Verify and Rebuild Data tool. Verifying will detect any damaged data while rebuilding will attempt to fix it. It also enables your QuickBooks software to update the data within the company file. Before that, make sure to update your QuickBooks to keep QuickBooks up-to-date.

 

Here’s how:

 

  1. Go to the File menu, then select Utilities.
  2. Click Verify Data, then tap OK.

 

Afterward, follow these steps to correct any errors or data damage that is found

 

  1. Navigate to the File menu again, then select Utilities.
  2. Click Rebuild Data, then press OK.
  3. QuickBooks will ask you to make a backup before rebuilding your company file, choose OK.
  4. Once done, hit OK.

 

However, if you are using QuickBooks Online (QBO), I recommend accessing your account using a private browsing window. It can help us if the issue is related to your browser.

 

Here are the keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

 

Once signed in, review if your transactions are now showing correctly. If it does, clear the browser's cache. It removes its stored files to ensure the program performs efficiently.

 

You can also utilize your account using other supported browsers. They will provide the best and most secure experience with QuickBooks.

 

Additionally, if issue persists, we can contact our QuickBooks support team so they can give more resolution to the issue:

 

 

I'm just a message away if you need further assistance with reconciliation within QuickBooks Online (QBO). I am always happy to help you out.

Howierw
Level 1

All transactions not showing during reconciliation!

I am using QB online.  This issue only occurs with one bank account.  The other account reconciliations are working properly.  The filtering appears to be set correctly.  The browser is irrelevant.  I cleared the cache.  Once again, the register shows all transactions and appear and are noted with a "R".  I switch to Reconcile and all of the activity for the proper period end disappears and the out of balance amount is equal to the sum of the activity for the period.

84-3376304
Level 1

All transactions not showing during reconciliation!

It is not working. We need defitinite resolution and not just clearing caches and cookies. When i go to reconcile AMEX credit card account, i only see payment transactions for first couple months (From Jan through May 2023) and then i can see the regular charges showing up starting June 2023. I have tried to do everything you suggested but no luck.

AnneMariee
QuickBooks Team

All transactions not showing during reconciliation!

I appreciate your efforts in following the troubleshooting steps provided earlier. Let me direct you to the right support so you can get back to reconciling your accounts in QuickBooks.

 

It's crucial to ensure that your accounts align with your bank statements for accurate recordkeeping. Since the reconciliation issue persists on your end, I recommend reaching out to our support team so they can thoroughly review your account in a secure environment. They can also investigate the root cause of the problem further and assist you with the next steps to take to resolve it.

 

If you're using QuickBooks Desktop on a Windows device, you can contact our support team by following these steps:

 

  1. On the top menu, go to Help.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us.
  4. Give a brief description of the issue you're experiencing. Then, Continue.
  5. Sign in to your Intuit account. Then, enter the code you receive in your email.
  6. Choose to either Chat with us or Have us call you.

 

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For more information, including our support hours, you can refer to this article: Contact QuickBooks Desktop Support.

 

If you're using QuickBooks Online, you can find the steps to reach us in this article: QuickBooks Online Support.

 

Once you've successfully reconciled your account, you can refer to these articles for generating reconciliation reports in the future:

 

 

Feel free to return to this thread if you have any other banking concerns in QuickBooks. The Community is always here to help. Stay safe!

BG3114
Level 1

All transactions not showing during reconciliation!

Yes! This is a problem!  Why isn't support acknowledging that this is a global issue?  I, as well as other posters here, have reconciled accounts for years - and have used QB for years!  If we say its an issue, then its an issue!  

suzyqinLA
Level 1

All transactions not showing during reconciliation!

Hi, I have the same problem.  But I think the problem is that the reconciliation screen gets cut off.  Any transactions on the bottom don't show up.

 

When I go to the Payments tab, which has a shorter list of transactions than the All tab, I can see more entries.

 

If the QBO programmers can make sure you can scroll beyond the bottom of the screen, then you can see all the entries.

Howierw
Level 1

All transactions not showing during reconciliation!

Thanks for the suggestion but it's no a solution for me.  

david989980123
New Member

All transactions not showing during reconciliation!

Were you able to fix the problem? Quickbooks wants to charge me 1000$ to fix it.

 

Kurt_M
QuickBooks Team

All transactions not showing during reconciliation!

We appreciate you reaching out here in the Community regarding your reconciliation query, David. We'll provide details to help address this and reconcile your bank account inside QuickBooks Desktop (QBDT).

 

You'll want to refer to your bank statement and compare it to what you're trying to reconcile inside the company file. Also, it's best to review the reconciliation period and the date range of the transactions. This way, we can ensure you're on the right track when reconciling the account. If everything checks out and all your bank transactions are available on the reconciliation page, continue the reconciliation process. Refer to this page for more details: Reconcile accounts in QuickBooks for Mac.

 

However, if the issue persists and all your transactions don't appear on the page, we recommend utilizing the Verify and Rebuild feature inside QBDT to determine the root cause of the problem. These are the steps:

 

  1. Access your QuickBooks Desktop company file.
  2. Click the File menu, then select Utilities.
  3. Select Verify Data, then select OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

 

For further guidelines, please see this page: Verify and rebuild data in QuickBooks Desktop for Mac.

 

On the other hand, we're providing this article to help you secure a backup copy of your company data for safety purposes: Back up your QuickBooks Desktop for Mac company file.

 

If you're referring to something else, we encourage you to comment below so we can provide you with the details needed to sort this out as soon as possible. We're always ready to help if you have other QuickBooks-related concerns or need assistance managing bank reconciliation.

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