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andy-jt53-gmail-
March 14, 2022
Question

All transactions not showing during reconciliation!

  • March 14, 2022
  • 32 replies
  • 607 views

OK so when I went to reconcile my  MAC desktop version of QB, not all trans actions are shoiwng up on the reconciliation page?   I was able to reconcile  by going from the reconciliation page back to the check register and checking the transaction off there to reach 0.   Any help?  can someone call me and look remotely

Thanks

32 replies

LollyNino_CQuickBooks Team
QuickBooks Team
March 14, 2022

Hello there, @andy-jt53-gmail-. 

 

I'm glad to see you here posting and welcome to QuickBooks Community. I'll provide steps to ensure that you're properly reconciling and to make sure that your account stays accurate. 

 

You'll make sure you choose the correct bank account when recording a deposit in QuickBooks. Also, the Incorrect Statement date is one of the reasons why the transactions won't reflect when reconciling it or when the transaction is marked as reconciled on the register. You can try to delete the payment and record the bank, then deposit it again. 

 

I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.

 

You can refer to this article to see information on how to fix the issue once your accounts in QuickBooks Desktop don't match your bank statements at the end of reconciliation:  Fix issues when you're reconciling in QuickBooks Desktop. 

 

Lastly, here's an article you can read to learn more about reconciliation: Reconcile accounts in QuickBooks for Mac.

 

Let me know in the comment section below if you still have a concern about reconciliation. I'll be waiting for your response and will be always happy to lend a helping hand. Tale care!

andy-jt53-gmail-Author
March 16, 2022

Hello and thank you for your reply,  I have been using quick books for decades.   I know how the reconciliation  is supposed to work.  I know how to reconcile as I do it for 6 accounts 4 for my business and tow personal.   The problem is not on any of your articles.    I started to reconcile and soon realized that  about 7-10 entries on my register, were on the bank statement as well as cleared, but not on the reconciliation screen!  The dates of the transaction  were all within the date range of the reconciliation,  but  did not show up on the reconciliation screen.    I purchased support help and the tech had no idea what the problem was even after me explaining it multiple times.  The only way to view this happening would be next time I reconcile in a month  I will then contact support and have then view my computer to see that your program has a BUG! and I have to pay your to fix your program's BUG.  Talk to one of your techs in a month! Cheers Andrew in VT 

    BG3114
    June 18, 2024

    I appreciate your efforts in following the troubleshooting steps provided earlier. Let me direct you to the right support so you can get back to reconciling your accounts in QuickBooks.

     

    It's crucial to ensure that your accounts align with your bank statements for accurate recordkeeping. Since the reconciliation issue persists on your end, I recommend reaching out to our support team so they can thoroughly review your account in a secure environment. They can also investigate the root cause of the problem further and assist you with the next steps to take to resolve it.

     

    If you're using QuickBooks Desktop on a Windows device, you can contact our support team by following these steps:

     

    1. On the top menu, go to Help.
    2. Select QuickBooks Desktop Help/Contact Us.
    3. Click Contact Us.
    4. Give a brief description of the issue you're experiencing. Then, Continue.
    5. Sign in to your Intuit account. Then, enter the code you receive in your email.
    6. Choose to either Chat with us or Have us call you.

     

     

    For more information, including our support hours, you can refer to this article: Contact QuickBooks Desktop Support.

     

    If you're using QuickBooks Online, you can find the steps to reach us in this article: QuickBooks Online Support.

     

    Once you've successfully reconciled your account, you can refer to these articles for generating reconciliation reports in the future:

     

     

    Feel free to return to this thread if you have any other banking concerns in QuickBooks. The Community is always here to help. Stay safe!


    Yes! This is a problem!  Why isn't support acknowledging that this is a global issue?  I, as well as other posters here, have reconciled accounts for years - and have used QB for years!  If we say its an issue, then its an issue!  

      dig139
      October 19, 2024

      My problem is quite similar but it is only the credits that do not appear in the reconciliation. If I do a banking transfer to provide the credit or if I directly enter a credit for the credit card it does not appear on the upper section of the reconciliation table.  Any help in making it come back would be greatly appreciated.    QBDT 2019 for the mac running sanoma.  It used to work correctly and just recently stopped working.

       

      AnneMariee
      October 19, 2024

      Let's review some things so your transactions are visible when reconciling your accounts in QuickBooks, dig139.


      First, let's review the details of your transfer or credit card credit to ensure the information is correct and falls on the reconciliation period. Once you've verified that all details are accurate, double-check that you’ve correctly entered the statement date during the reconciliation process. Additionally, make sure the option to Hide transactions after statement end date is unchecked to guarantee that all transactions are visible.

       

      If the issue persists after doing these procedures, then I recommend taking the following steps to isolate any potential company file issues:

       

      1. On the top menu, go to File.
      2. Select Utilities.
      3. Click Verify Data.

       

      If you see an error message, head to our support site for detailed instructions on how to fix it. On the other hand, if you see "Your data has lost integrity," you'll need to rebuild your data to fix it. Refer to this article for the steps on how to do so: Rebuild Data in QuickBooks Desktop for Mac.

       

      For expanded coverage on reconciling accounts, take a look at this article: Reconcile accounts in QuickBooks for Mac.

       

      To assist you down the line, here's a guide on obtaining reconciliation reports: Get reports for previous reconciliations.

       

      I'm here to help you reconcile your accounts seamlessly in QuickBooks, dig139. If you have any other questions or need further assistance on the matter, please don't hesitate to reach out to the Community. Keep safe!

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