I appreciate you contacting our support team to fix your issue, @crystalw82.

I want to ensure this issue gets resolved so you can get back to working order.

Updating your Financial Institutions Directory (FiDir) in QuickBooks Desktop will help you fix your issue. This will make sure you have the latest info from your financial institution.

To begin with, let's create a backup copy of your QuickBooks company file and update your QuickBooks Desktop to the latest release.

Once done, let's update the FiDir. Here's how:

1. Go to the Banking menu, then select Bank Feeds.
2. Select Bank Feeds Center.
3. Click the Refresh account(s) icon or choose Sync all for this bank from the dropdown.

If you get the same result, you'll have to manually update each file location for each QuickBooks version. To do so, you can check out this article for the detailed steps and information: Update the Financial Institutions Directory in QuickBooks Desktop.

@KJG27, I'm happy to know that the troubleshooting steps shared by my colleague Rasa-LilaM above resolved your concern. Please know that the Community is always open to help you again if you have other concerns about QuickBooks.

Thank you for posting here in the Community! Feel free to come back to this post if you have other concerns with QuickBooks. I'm always here to help.

I also have a problem with this.  It takes me 2x as long to do my transactions without the bank memo information as it was before.  This is awful!!

Manually entering the notes must have been time-consuming, @bbacheller.

I completely understand how important it is for you to have a reliable online banking feature. I want to assure you that we take this matter very seriously.

Our software engineers are currently investigating the issue of AMEX memos not being carried over to the program. Please know that we're working tirelessly to resolve the problem as soon as possible.

For now, I recommend contacting our customer representatives. This way, you'll be added to the list of affected users and receive status updates through email. Here's how to connect with us:

1. Open QBDT, then go to the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us and enter "INV-84554" in the description box.
4. Tap Continue, then sign in to your Intuit account.
5. Pick Chat with us or Have us call you.

I also encourage checking out our Bank Feeds Troubleshooting Guide to know what to do when you encounter OL and OLSU errors.

@bbacheller, we place a great deal of importance on your business and are fully dedicated to ensuring that you have a seamless experience while using our products. Should you require any further assistance in dealing with your other tasks, please don't hesitate to reach out to us. It would be my pleasure to support you.

I agree!! It doesnt recognize duplicate transactions and keeps stopping working. This update has been the worst one yet 

Did you ever figure this out? I am having the exact same issue.

Any updates on this?  You'd think you would take down the old instructions (as of April) if they didn't work.  How do we get this working again with American Express cards?

Hi there, Mnet.

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and address an issue as soon as possible. With this, may I ask for additional details on what specific concern you have with American Express cards? I appreciate any further details so I can present accurate information.

For now, I'm adding this article to view different ways how to update your Financial Institutions Directory (FiDir) to make sure you have the latest info from your bank: Update the Financial Institutions Directory in QuickBooks Desktop.

Please don't hesitate to click the Reply button below and add extra info about your concern, Mnet. I'm always here to help, Mnet. Have a great day!

HELP ...........   I am running QBDT Enterprise 2023, Windows 11. I added the American Express-QBDT, as of May 22, 2023, QBDT and American Express-QBDT 'talk' to one another and I do get a message letting me know the process has completed yet when I go to the Bank Feeds there are no recent transactions imported into my QB.  Any one else having or have had this issue? If so, how did you rectify the problem.

Hello there, @Soph0115.

I'll help you update your American Express bank account in QuickBooks Desktop. It will fix your issue and ensure the latest transactions will be downloaded.

Before doing so, make sure to create a backup of your company file and update to the latest release.

Here's how:

1. Go to the Banking menu, then choose Bank Feeds.
2. Select Bank Feeds Center.
3. Click the Refresh account(s) icon or choose Sync all for this bank from the dropdown.

For future reference, you can read this article about matching transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

Let me know if you have questions about bank transactions. I'm always here to help. Have a great day.

QuickBook update.  I did that.  De-active AMEX.  I did that.  Re-Set up AMEX.  I won't let me.  I've tried using Quickbooks / Banking / Bank Feeds / Set up Bank Feed for an account / choose American Express Card - QBDT /Connect Your Account: Continue / enter User ID & Password / click Log In ------No Response.  Then this message appears:  We're Sorry.  We're unable to complete your request at this time.  Please try again later.  Click Return to Intuit.  Then this message appears:  Something unexpected happened and we can't connect to American Express Card (QBDT).  Try again in a few hours (591)

Quite annoying.  Please fix ASAP.  Thanks.

I created the backup then went through the whole steps again and got the same message as before.  "We're sorry.  We're unable to complete your request at this time.  Please try again later."  click Return to Intuit.  Then I received the message: "Something unexpected happened and we can't connect to American Express card (QBDT). Try again in a few hours. (591)"  

I don't have a few hours.  

Thank you for joining the thread, @LorieP.

Let's do some banking troubleshooting steps to fix this error.

To start, these are the possible sources of the errors. 

• Bank server
• Damaged company file
• Damaged QuickBooks

To determine the cause of the error, let's try to log in outside QuickBooks. If you access your bank outside, you can create a new company in your QBDT and connect the bank there, follow these steps.

1. Open QuickBooks.
2. Go to the File menu, then select New Company.
3. Select Express Start or Start Setup.
4. Set up Bank Feeds for the affected account.
5. Try to download your transactions.

After that, if this works you can go back to your original company file and  fix data damage. However, if it's the same error using a test company you can proceed with the steps on fixing your QuickBooks Desktop.

If the issue persists, you can contact our Customer Care Team so they can help you address this matter. See this article for more details: Contact QuickBooks Desktop Support.

In addition, I will also add this article for your reference in reconnecting your accounts to continue with online banking service so you can review the affected accounts: Refresh your connection for Express Web Connect online banking.

Keep me posted on how things go on your end. I'll be around to provide further assistance with fixing your errors.

@LorieP 

You can use csv2qbo converter tool for the time being. It's $60 one time license.

https://www.moneythumb.com/?ref=110