I have one main american express card with three employee cards connected to it. When I set up the banking to connect and download the transactions, the employee transactions didn't come through. I get one statement and make one payment to this card. I tried setting up parent / sub accounts with the employee accounts but this does not solve my problem by making one payment and having one statement. Is there any way to successfully set this up so it comes up under one feed?
Let me show you how to properly set up your bank accounts.
We need to check first how your bank sends the transactions. We only need to add the account which your bank sends them. You may verify this with your bank's support. However, we need to add all the individual accounts if the transactions are posted to each account. I have an article here for your reference about bank or credit card subaccount setup.
I tried adding sub accounts but I can't get the bulk of the transactions to come through on the main account. This is how its set up in AMEX:
JR Platinum AMEX - main account
JS Green AMEX - sub
CL Green AMEX - sub
TR Green AMEX - sub
There is ONE payment made for these accounts to the main account and ONE statement issued. When I connected the main account to QB, the sub transactions did not come through on the feed. But the payment that came through was the payment for all of the accounts, so I am not sure how it would reconcile properly.
I recommend calling into our Online Support for further assistance. Rest assured, they have the tools that can allow a screen share to look into this behavior and help you can your transactions flowing properly. Here's how to get in touch:
Go to the (?) Help icon, then Contact Us.
Type in your question or concern in the Description Box then hit Let's Talk.
Choose how you want to get contacted.
You'll hear from an agent shortly.
Let me know how the conversation goes. I'll be here if you have additional questions or concerns. Have a wonderful day!