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Bank Feeds not recognizing payees

I've added a new bank account to our list of banks.  While using bank feeds, QB is not recognizing any of the payees.  Each transaction has to be tediously entered - no batching.

 

QB only recognizes the first portion of the tranaction description.  I put it in bold to help see what I am talking about.    Normally, QB would see this is PETCO.  Help!

 

XX7683 POS PURCHASE 12/05 14:13 PETCO 2120 SOLDOTNA AK

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QuickBooks Team

Bank Feeds not recognizing payees

Your bank probably changed the format of these transactions, amyhankins.

 

The details of the transactions that you import into QuickBooks would depend on what your bank shares with us. If you're using Web Connect files, you can't manually edit the payees' name.

 

Since the program won't automatically recognize the payees, it could be because your bank changed its format. I'd suggest reaching out to your bank first to verify if this is the case.

 

Here's an article that talks more about the import and export process in the Bank Feeds Center.

 

Please let me know if you have more questions on this. 

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