Bank Feeds not recognizing payees

Your bank probably changed the format of these transactions, amyhankins.

The details of the transactions that you import into QuickBooks would depend on what your bank shares with us. If you're using Web Connect files, you can't manually edit the payees' name.

Since the program won't automatically recognize the payees, it could be because your bank changed its format. I'd suggest reaching out to your bank first to verify if this is the case.

Here's an article that talks more about the import and export process in the Bank Feeds Center.

Please let me know if you have more questions on this. 

QB is not recognizing payees.  This makes matching transactions a nightmare.  These are payees whose names appear each month and numerous times,  Here is an example.  There is no way QB's shouldn't recognize this as Wal-Mart

Hello, TGT75. 

Thank you for posting in the Community. As mention above by my peer, QuickBooks will only depend on what your bank shared information with us. If QuickBooks doesn't recognize payee it might be the bank change their format. I recommend reaching out to your bank institution to verify it. 

You can check out this article that tackles more about the import and export process in the Bank Feeds Center. 

Know that you can always visit me here if you have any other concerns. I'll be right here to assist you. Take care!

unfortunately the article you referred me to is of no help.  please explain how the bank can change something which causes QB's to not recognize Wal-Mart when it appears as the first entry on the downloaded transaction.  i have o aff each entry.  QB's isn't even recognizing a vendor I entered immediately before.  something has occurred on QB's end and it needs  to be addressed.  i am a professional bookkeeper  an this is a serious problem and costing my clients much more than it should.  

Hi TGT75,

When it comes to banking unrecognizable, we advise our customers to reach out to our Phone Support team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue. 

Here's how to contact our support team:

1. From the Help icon, click Contact Us.
2. Enter Wal-Mart.
3. Click Let's talk.
4. From there, select either Start Messaging, Get a callback, or Schedule a call.

Feel free to get back to me if there's anything that I can help. Keep safe!

Thank you for the answer I needed!!

Could you let us know what the fix was? I'm having the same issue and would really appreciate the help. Thanks!

Could you let us know what the fix was? I'm having the same issue and would really appreciate the help! Thanks so much!

Thanks for taking the time to let us know what's going on, @typicole.

I want to make sure this banking concern is addressed immediately. Before anything else, I want to gather some information about the problem you're getting. What financial institution are you using? Has this feature worked before, or is this a new issue for you? Any additional details about the problem are greatly appreciated.

To shed some insights, QuickBooks is a receiving platform for your bank feeds. Any details communicated to us will depend on the information provided by the bank. Each financial institution has its own command so the details may vary per bank. 

If this is a first-time connection, and some details expected are missing, you can verify this with your bank. They can explain how the connection works, and what info is communicated to us.

However, if this worked before but is not categorizing the transactions properly after, we can report it to our support team. Our engineers will review this and find a fix to sync the data correctly. To contact us:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

Visit us anytime if there's anything else you need assistance with QuickBooks banking. You can mention me in your posts anytime for additional help.

Thanks for the response! 

Here's my question:

On QuickBooks Desktop, how do I fix it so the merchant names included in my bank transactions automatically show up in the payee field - as it does on QuickBooks online? (I don't understand why QuickBooks Desktop doesn't just do this by default, like it does for online)

Let's fix your banking transactions concern without a moment's delay, @typicole. I appreciate you for providing screenshot and additional details of your concern. 

I'll ensure that the payee information appears on the merchant transactions you've uploaded in QuickBooks Desktop. This way, you can classify them quickly.

The mode of importing transactions into QuickBooks bank feeds depends on how your bank formatted the file. Please note that each financial institution has its format. With this, I recommend that you request a different file from your bank containing information in the Payee field.

Once you have it, you can ignore the downloaded transactions to disappear from your bank feed. This way, you can re-import the file with the correct details. Please follow the instructions below. 

To ignore transactions, here's how: 

1. Go to the Banking menu and select Bank Feeds.
2. Choose Bank Feed Center. 
3. Pick the exact bank and click the Transaction lists tab. 
4. Check the box to the appropriate transactions and choose Ignore under Batch Actions. 
5. Click Yes to confirm. 

Here's how to re-import: 

1. Go back to the Bank Center and select the appropriate account. 
2. Click the Download Transactions. 
3. Choose Synchronize and follow the on-screen instructions. 
4. Hit OK. 

If the issue persists, I'd recommend manually assigning a payee name to each transaction. 

Once everything is good, you may now categorize the transactions and reconcile the accounts whenever you're ready. 

Did you know that you can create banking rules for your online transactions and personalize your chart of accounts in QuickBooks? To learn more about the process, see the following articles: 

• Use renaming rules for Bank Feeds
• Learn about the chart of accounts in QuickBooks

If you still have questions in mind, please let me know by leaving a comment below. I'm always here to help you again. Keep safe, typicole.

Hi Michelle,

Thanks for the response. To clarify, I did not reach the page below by uploading a bank file, rather it automatically imported the transactions through Chase Direct Connect. I want to continue using Chase Direct Connect so that I don't have to import my expenses each time, I just want it to automatically populate the payee field with the merchant name for the transaction (I believe the solution you proposed involves me manually uploading the transactions each time) I know this is not a problem with Chase's formatting of transactions since the merchant name ports over to the payee field perfectly each time a transaction automatically comes in using QuickBooks online. A rule won't help either because I want the merchant name in the payee field for all vendors (including brand new vendors that the system hasn't seen before), not just specific vendors. If you can help me solve this weird problem, it would be GREATLY appreciated. Thanks so much for all of your help so far!

Quickbooks updates and changes to software since 2020 is sh!t. Things have changed. Things like no longer recognizing payees when nothing has changed with my bank and these payees have been recognized for the last 20 years. Also, QB 2022, you can no longer edit a bill through the "Pay Bills > Go to Bill" function. The program crashes every time. After four days and five QB techs, I finally reached a Tier 3 tech who said the only two ways to edit and pay bills now is to "Vendor Center > Search for Vendor > Select "Bills" from the drop down > Browse through the bill list until you find the bill you want to edit > Open Bill > Edit Bill > Save > Pay Bill" or 'Vendor > Enter Bill > Find > Enter Bill Ref Number > Edit Bill > Save > Pay Bill". Then when you pay the bill the pop up says "Pay more Bills?" or "Done". But if you select "Pay More Bills" and try to edit and pay a bill that way the software will crash.  The software will also crash if you Receive Items with Bill from a purchase order and then try to pay it in one process.  Quickbooks is very good at blaming users, other programs, anti-virus, internet settings, etc, etc, but they KNOW that these terribly inconvenient glitches exist in their software (tier 3 techs determined the issue in 30 seconds) yet they still sell this crap! It's bullsh!t. It negatively affects business. It's unacceptable really. 

Similar issue--downloaded CC charges from Chase and Citibank--no problem with the Recognized Charges, but when you add the Unrecognized Charges to the register it loses the Payee...because there is nothing in the Payee column, only the "Downloaded As" column vs the Recognized charges has the info in both Downloaded as and Payee. 

Phone support told me to manually enter the Payee data...1400 of them...How bout NO. 

Its a software glitch not an issue with my banks as I'm sure Citibank and Chase are NOT having the same problem with their data

So what's the fix, or fix your software so it works like it used to please--this is frustrating--never had this issue in 22 years

Received customer support today on a Sunday - thank you! 

Fixed via clearing cache.

Could you elaborate--what was done?

Thanks for joining the thread, @BLenz1.

The troubleshooting steps that were mentioned in the previous reply are intended for QuickBooks Online users.

If you're using this product, you can follow the steps below to clear your browser's cache.

For Google Chrome:

1. At the top right, select the More ⋮ icon.
2. Go to Settings and click Privacy and security.
3. Select Cookies and other site data.
4. Click See all cookies and site data.
5. Type “intuit” in the search bar to find Intuit cookies.
6. Select Remove all shown or the trash can icon.
7. Restart Google Chrome for the changes to take effect.

For Mozilla Firefox and Safari, proceed to the steps in this article: How to delete browser cache and Intuit-specific cookies to quickly fix issues when using QuickBooks ....

In case you're using QuickBooks Desktop, we can use QuickBooks Toolhub to fix your banking concern. This contains a set of tools to help with different types of problems in your company file.

Moreover, you can create bank rules for your online transactions in QuickBooks? To learn more about the process, see the following articles: 

• Use renaming rules for Bank Feeds
• Learn about the chart of accounts in QuickBooks

If you still have questions in mind, please let me know by adding a reply. I'm always here to help you again. Have a good one.

Soooo for those of us on desktop....

Thanks for getting back with the Community, BLenz1.
 

Since your books aren't recognizing payee names on imported transactions, you can enter them manually for each transaction while editing them.
 

Another option you have is creating a rule to enter the correct details.
 

Here's how:
 

1. In your top menu bar, go to Banking, Bank Feeds, then Bank Feeds Center.
2. Click the Rules icon.
3. Use your Manage Rules drop-down and select New.
4. From the Add Rule Details screen, assign a name and set its conditions.
5. In your When section, add or remove conditions for descriptions.
6. Use the Do this area to provide a new name or add categories for accounts.

I've also included a detailed resource about working with bank transactions which may come in handy moving forward: Create rules to categorize transactions
 

I'll be here to help if there's any additional questions. Have a great day!

Yeah...no. 

That's the whole point here--y'all changed SOMETHING in the past year to make this fiasco.  I shouldn't have to go in and make a rule for every payee or whatever. 

Never had to do before you did whatever you did to change the program.  Undo the bug

What was the answer? Same deal here, and it is costing time and money. 

Please reply to this person.  I am in the same scenario and have called the bank (American Express) to discuss this.  In this chat, it sounds like QB and the banks are blaming each other for how the data is sent/received.  This bug needs to be fixed.  Please help.  

I appreciate you for bumping into this thread, SW2455. I understand the urgency of getting this banking issue fixed. Allow me to provide some information to help you resolve the error you encountered.

If you are facing an unrecognized banking issue, I recommend contacting our Customer Care team, who are experts in dealing with such situations. With this, they have the necessary tools to look into this issue safely and securely, prioritizing your security.

Here's how:

1. Go to Help, and select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Provide a brief description of your issue, then click on Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Choose to chat with us or Have us call you.

Moreover, you can check this article on how to create rules to help QuickBooks match your Bank Feeds transaction: Create rules to categorize transactions in QuickBooks Desktop.

Let me know if you have additional inquiries concerning your banking transaction. Just leave a comment below. I'll be sure to address them in no time.