Bank Reconciliation

Hello, @Wnoce.

I'm here to explain and ensure you're able to categorize the deposit in your bank feeds in QuickBooks Online (QBO). 

The error means that you'll need to select the appropriate bank account or category on your deposit. So, you can go through the categorization process. 

If you're done and still getting the error, I'd suggest choosing another category, then re-choose the exact account to retrigger the process.

If the issue persists, let's do some primary troubleshooting steps to isolate the error. A browser abundant of cache and temp files can produce extraordinary performances. 

To begin, please log in to your QBO account via incognito to check if there's something wrong with your browser. You can use these shortcut keys below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

From there, re-categorize the deposit to check if it's already performing appropriately. If that works, I'd recommend you to go back to your regular browser and initiate clear the cache. Doing in other supported browsers is a dominant decision too. 

I've added some pages about fixing issues in categorizing data, reconciling accounts, and other matters. 

• Fix mismatched or miscategorized bank transactions
• Banking
• Reconcile an account in QuickBooks Online

Let me know in the comment section how are the troubleshooting step goes. I'm always here to listen and provide actions if you have additional concerns. 

I tried to follow your steps, I selected another category and then switched it back and still am receiving the same error.  

Hi Wnoce!

Thank you for following Michelle's steps. However, there is a reason behind the error, and I'm happy to shed light on it. Thanks for the screenshot, by the way.

What happens here is that you categorize the realized deposit as Undeposited Funds, which QuickBooks doesn't allow because you're reversing the process. You can choose a bank account if the funds came from another bank account, or an income, a liability, or an equity account, depending on what it is for.

On the other hand, if you'll need references in the future, simply click on the Help menu and search for the topics you like. Example: reconcile an account.

If you have other questions in mind, you can always go back to this thread. Have a good one!