Can someone help about mobile deposit not working?

I appreciate you reaching out here with your concern, k2j2022.

As we aim to provide timely assistance and resolution to your deposits, we want to ensure we've got the right information on what's happening on your end. May I know more about how your mobile deposits are not working? What issues you've encountered when working with your QuickBooks tasks? You can also share screenshots to help us verify we're providing an accurate resolution to your concern.

Any additional information would be much appreciated.

We'll keep this thread open for any added details you may have. Feel free to leave them in the comments below. We're here to help. Keep safe!

When trying to deposit a check it gives me an error. Red exclamation mark then says we can’t deposit your check yet and other check. 

When trying to deposit a check I get an error with an exclamation mark, then says can’t deposit check try a different one.

Hello,

Thank you for getting back and providing a screenshot of the error message. Allow me to chime in and help you with the deposit in QuickBooks Online.

Before you deposit a check, it’s important to confirm you’re depositing a check that meets our requirements. All checks must be in your name, endorsed by you, and drawn on a bank account in the US or a US territory.

If you meet this criteria, you can deposit the following types of checks:

• Business checks
• Personal checks

Please note there are specific types of checks we don't accept. Here's the list:

• Non-demand deposit account (post no debits)
• Credit card check
• Line of credit, home equity, or a brokerage check
• Foreign checks (routing number not registered by the American Banking Association)
• Travelers checks
• Savings bonds
• US Treasury checks
• 3rd party checks (not payable to you)

If you think you meet the criteria above and the issue persists, reinstall and install the mobile app. This way, you can refresh the stored data and start QuickBooks in a clean slate.

Additionally, we've added important notes and disclaimers to ensure checks get deposited without any issues in QuickBooks. Check out this article for more information: Use mobile check deposit with QuickBooks Checking.

Drop me a comment below if you have any other questions about depositing a check. We'll be happy to help you some more. Take care.

I am having this same issue with the error.  I have deposited another check successfully in the same session that was almost identical except that it is from a different account number at the same bank.  There is nothing else I can determine to be different.

This isn't the kind of experience I want you to encounter when depositing checks in the QuickBooks Online (QBO) mobile app, JJCAV21.

When depositing a check, all must be in your name, endorsed by you, and drawn on a bank account in the US or a US territory. If you meet this criteria, you can deposit the following types of checks:

• Business checks
• Personal checks

However, there are several types that we don't accept. I've listed them below.

• Non-demand deposit account (post no debits)
• Credit card check
• Line of credit, home equity, or a brokerage check
• Foreign checks (routing number not registered by the American Banking Association)
• Traveler's checks
• Savings bonds
• US Treasury checks
• 3rd party checks (not payable to you)

For more details, please see this article: Find out more about mobile check deposit.

If your check is under the accepted types, let's clear the app's cache. It retains data, which can cause an unusual response to the system. I'll show you how:

Android: 

1. From your device's Settings, select Apps (varies by device).
2. Choose the QuickBooks app from the list.
3. Select Storage. 
4. Tap clear data.

iOS:

1. From your device's Settings, select Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space. 
3. To free up the storage without deleting the documents and data for the app, select Offload App.

If the issue persists, I recommend uninstalling the software. Then, reinstall it to refresh the system. 

Finally, I've added this resource to help you learn more about which features are supported on each device: Compare mobile app features.

I appreciate you for posting here in the Community. I'm committed to providing you with the best possible experience. If you have any further questions or concerns, please don't hesitate to get back on this thread. I'm dedicated to resolving any issues you may have. 

Quick question for clarification, when you say check must be in my name, you mean in my business name, correct?

I have done the offload and reload step, and I have deleted the app entirely and re-installed and neither option fix the issue.

I have attached a pic of the error message I received. After that displays it quickly disappears and another pop-up says "We can't deposit this check.  Try depositing another check"

Unfortunately, there is no info as to why so I can correct the issue.

We appreciate you joining the thread, @JJCAV21. We'll point you in the right direction to get through this and utilize the mobile deposit option inside QuickBooks Online (QBO) mobile.

Before anything else, know that this isn't the experience we want you to have when using the program. Also, we appreciate you performing the troubleshooting steps provided by one of our colleagues in the thread. Since the issue persists, we recommend contacting our Customer Care Team so they can check on your end and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:

1. Log in to your QuickBooks Online account. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

For support availability, please see this page: QuickBooks Online Support.

On the other hand, here's an article to learn more about mobile check deposit using QuickBooks: Find out more about mobile check deposit.

You can visit us anytime if you need help managing funds deposit inside or have any additional QuickBooks-related queries. We'll be around and ready to assist anytime. Keep safe.

None of these people will be able to help you.  Like many other QBO features, mobile check deposit is half baked and full of bugs.   Your best best is to have a second account with a traditional bank for these checks.  It's frustrating but there's nothing else that can be done. 

I get close to 100 checks per month and have been wanting to use Quickbook's checking exclusively so I can link the check to an invoice during the mobile deposit.  Even if the error goes away I don't trust Quickbooks enough to not have another business checking account.

Once I click on deposit check on mobile app it’s saying not eligible right now. What do I need to do about that?

Thanks for letting us know, AKC12. I can help you set up and manage mobile check deposits in your account.

QuickBooks Checking provides mobile check deposits, subject to qualifying requirements. It's important to verify your account is active and in good standing. Thus, I recommend contacting our Customer Care Team to determine your eligibility and discuss the steps to qualify for this feature: Contact Payments or Point of Sale Support.

Once your application for QuickBooks Payments and Checking account is approved, you can deposit checks without visiting the bank. This will allow you to efficiently manage your books and deposit customer check payments in real time.

Additionally, there are several sources of information available to help you learn more about using mobile check deposits:

• Use mobile check deposit with QuickBooks Checking
• Find out more about mobile check deposit

Keep me posted for any additional queries you may have when managing check deposits in your file. I'll be on this thread anytime you need help. Stay safe, and have a good one!