Can someone help about mobile deposit not working?

I appreciate you reaching out here with your concern, k2j2022.

As we aim to provide timely assistance and resolution to your deposits, we want to ensure we've got the right information on what's happening on your end. May I know more about how your mobile deposits are not working? What issues you've encountered when working with your QuickBooks tasks? You can also share screenshots to help us verify we're providing an accurate resolution to your concern.

Any additional information would be much appreciated.

We'll keep this thread open for any added details you may have. Feel free to leave them in the comments below. We're here to help. Keep safe!

When trying to deposit a check it gives me an error. Red exclamation mark then says we can’t deposit your check yet and other check. 

When trying to deposit a check I get an error with an exclamation mark, then says can’t deposit check try a different one.

Hello,

Thank you for getting back and providing a screenshot of the error message. Allow me to chime in and help you with the deposit in QuickBooks Online.

Before you deposit a check, it’s important to confirm you’re depositing a check that meets our requirements. All checks must be in your name, endorsed by you, and drawn on a bank account in the US or a US territory.

If you meet this criteria, you can deposit the following types of checks:

• Business checks
• Personal checks

Please note there are specific types of checks we don't accept. Here's the list:

• Non-demand deposit account (post no debits)
• Credit card check
• Line of credit, home equity, or a brokerage check
• Foreign checks (routing number not registered by the American Banking Association)
• Travelers checks
• Savings bonds
• US Treasury checks
• 3rd party checks (not payable to you)

If you think you meet the criteria above and the issue persists, reinstall and install the mobile app. This way, you can refresh the stored data and start QuickBooks in a clean slate.

Additionally, we've added important notes and disclaimers to ensure checks get deposited without any issues in QuickBooks. Check out this article for more information: Use mobile check deposit with QuickBooks Checking.

Drop me a comment below if you have any other questions about depositing a check. We'll be happy to help you some more. Take care.

I am having this same issue with the error.  I have deposited another check successfully in the same session that was almost identical except that it is from a different account number at the same bank.  There is nothing else I can determine to be different.

This isn't the kind of experience I want you to encounter when depositing checks in the QuickBooks Online (QBO) mobile app, JJCAV21.

When depositing a check, all must be in your name, endorsed by you, and drawn on a bank account in the US or a US territory. If you meet this criteria, you can deposit the following types of checks:

• Business checks
• Personal checks

However, there are several types that we don't accept. I've listed them below.

• Non-demand deposit account (post no debits)
• Credit card check
• Line of credit, home equity, or a brokerage check
• Foreign checks (routing number not registered by the American Banking Association)
• Traveler's checks
• Savings bonds
• US Treasury checks
• 3rd party checks (not payable to you)

For more details, please see this article: Find out more about mobile check deposit.

If your check is under the accepted types, let's clear the app's cache. It retains data, which can cause an unusual response to the system. I'll show you how:

Android: 

1. From your device's Settings, select Apps (varies by device).
2. Choose the QuickBooks app from the list.
3. Select Storage. 
4. Tap clear data.

iOS:

1. From your device's Settings, select Setting General iPhone Storage.
2. Choose an app that's taking up a lot of space. 
3. To free up the storage without deleting the documents and data for the app, select Offload App.

If the issue persists, I recommend uninstalling the software. Then, reinstall it to refresh the system. 

Finally, I've added this resource to help you learn more about which features are supported on each device: Compare mobile app features.

I appreciate you for posting here in the Community. I'm committed to providing you with the best possible experience. If you have any further questions or concerns, please don't hesitate to get back on this thread. I'm dedicated to resolving any issues you may have. 

Quick question for clarification, when you say check must be in my name, you mean in my business name, correct?

I have done the offload and reload step, and I have deleted the app entirely and re-installed and neither option fix the issue.

I have attached a pic of the error message I received. After that displays it quickly disappears and another pop-up says "We can't deposit this check.  Try depositing another check"

Unfortunately, there is no info as to why so I can correct the issue.

We appreciate you joining the thread, @JJCAV21. We'll point you in the right direction to get through this and utilize the mobile deposit option inside QuickBooks Online (QBO) mobile.

Before anything else, know that this isn't the experience we want you to have when using the program. Also, we appreciate you performing the troubleshooting steps provided by one of our colleagues in the thread. Since the issue persists, we recommend contacting our Customer Care Team so they can check on your end and conduct further investigation to determine the root cause of the problem. We'll write down the steps to get you going:

1. Log in to your QuickBooks Online account. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

For support availability, please see this page: QuickBooks Online Support.

On the other hand, here's an article to learn more about mobile check deposit using QuickBooks: Find out more about mobile check deposit.

You can visit us anytime if you need help managing funds deposit inside or have any additional QuickBooks-related queries. We'll be around and ready to assist anytime. Keep safe.

None of these people will be able to help you.  Like many other QBO features, mobile check deposit is half baked and full of bugs.   Your best best is to have a second account with a traditional bank for these checks.  It's frustrating but there's nothing else that can be done. 

I get close to 100 checks per month and have been wanting to use Quickbook's checking exclusively so I can link the check to an invoice during the mobile deposit.  Even if the error goes away I don't trust Quickbooks enough to not have another business checking account.

Once I click on deposit check on mobile app it’s saying not eligible right now. What do I need to do about that?

Thanks for letting us know, AKC12. I can help you set up and manage mobile check deposits in your account.

QuickBooks Checking provides mobile check deposits, subject to qualifying requirements. It's important to verify your account is active and in good standing. Thus, I recommend contacting our Customer Care Team to determine your eligibility and discuss the steps to qualify for this feature: Contact Payments or Point of Sale Support.

Once your application for QuickBooks Payments and Checking account is approved, you can deposit checks without visiting the bank. This will allow you to efficiently manage your books and deposit customer check payments in real time.

Additionally, there are several sources of information available to help you learn more about using mobile check deposits:

• Use mobile check deposit with QuickBooks Checking
• Find out more about mobile check deposit

Keep me posted for any additional queries you may have when managing check deposits in your file. I'll be on this thread anytime you need help. Stay safe, and have a good one!

I have the same issue … did you got it solved ? 

We appreciate you joining the conversation, @AFIspray. 

I see you're also having difficulties with check deposits in your QuickBooks Online (QBO) mobile app. Have you tried the suggested troubleshooting steps shared by my colleagues above?  If not, I suggest doing so. Offloading/clearing your app data helps refresh the system. You can follow the steps shared by CharleneMaeF above.

If the issue persists, uninstall and reinstall the application to refresh the stored data and start QuickBooks in a clean slate.

If none of these solutions fix the error, I recommend contacting our Phone Support team for further assistance. They have the necessary tools to safely investigate your account and identify the root cause of the issue. Here's how:

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Please choose the best way you'll want to reach out to us.

They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

Please leave your comment below if you have follow-up questions or other QuickBooks-related concerns, @AFIspray. I'm always here to assist. 

I have been having this issue as well. I haven’t been able to deposit a check from customers going on 3 weeks now. I have been having the issue since August 1st it is now August 29th. I have been calling wuickbooks everyday all they tell me is it’s under investigation 

I appreciate your patience over the past three weeks as we work to resolve the issue you're experiencing, thebestway_lawnc.

I see that you've reached out to our support team before regarding this matter. However, in order to conduct a thorough investigation and provide you with a permanent resolution, I recommend contacting support again. They can delve deeper into the specifics of your case and help resolve the issue effectively.

You can follow the steps provided by my colleague, Nicole_N, above. Also, please ensure to reach out to us during our support hours so that we can address your concerns promptly.

I'm also leaving this article on managing chargebacks in QuickBooks in case you encounter any disputes: Handle chargebacks and retrieval requests for QuickBooks Payments.

Should you have any other concerns about deposits in QuickBooks, please don't hesitate to reach out. I'll be here to make sure you're well taken care of, thebestway_lawnc.

I’m having the exact same issue. Error when trying to mobile deposit. It say “Whoops we can’t deposit your check at this time. Please try again later.”

We don't want you to have this kind of experience, @Weecom. I'll be providing ways to help you address the error message you're facing.

Before we get started, please check and ensure that there's no incorrect or missing information. Once confirmed, let's perform basic troubleshooting to see if it's a browser issue by accessing your QuickBooks Online account in an incognito or private window. Your browser's cache and cookies become corrupted, causing unexpected problems with the process.

Refer to the following browser keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear your main browser's cache to restart. Clearing the cache will effectively reset the program, allowing you to sort issues caused by stored cache and cookies. Another way is to utilize other supported browsers.

If the problem persists, I recommend contacting our Technical Support. They have the necessary tools to investigate the error and find a fix. In the meantime, you can deposit it directly through your bank institution.

Here's how to reach them:

1. Login to your QuickBooks Online company.
2. Click the Help menu in the upper-right-hand corner.
3. Proceed to the Assistant tab.
4. Type "contact support" into the chat box and press Enter.
5. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
6. Click Ask about something else, then enter a short description of your concern.
7. Choose between Have us call you or Start a Chat.

Additionally, here's an article you can check if you encounter any disputes from your customers: Handle chargebacks and retrieval requests.

Keep me posted on the progress or whenever you have other questions about payment concerns. I'll be around to help. Take care.

At least they tell you it's under investigation. They tell me there's nobody to talk to about it. This is absolutely ridiculous. Quickbooks is harming the very people they brag about serving with absolutely no resolve to this issue. It's sad and malicious at this point. 

This happened to me too and found out it was because I hit their ridiculous limit of 10 checks per month.  Quickbooks checking was just another half baked feature that ended up causing more problems and wasting a bunch of my time.

Did you deposit a bunch on the 1st?  I had the same error then found out it was because I hit their ridiculous limit of 10 checks per month.  Quickbooks checking was just another half baked feature that ended up causing more problems and wasting a bunch of my time.

Why in the world would you respond to an issue regarding mobile check deposit with instructions to clear browser cache?   Must be a bot.  No way a human being thought that response would be useful.