Try opening your QBO account on any private/incognito browser.
Hello there, @kaitlin-kikiscol. I'll share some insights about your bank connectivity concern.
When a user encounters problems with QBO that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down. To begin, these are the steps:
1. Restart your browser.
2. Use other browser like Incognito.
3. Clear your browser’s cache and browsing history.
Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account.
If it works, return to your previous browser and clear the cache. You can also use other compatible browsers.
In case the issue persists, you can consider contacting your bank. This way, a representative from the bank can check and investigate to determine what's causing the error.
I'm going to add a link here where you can check for an article that will help you if you need some QuickBooks Online information or methods. Help articles.
Additionally, I'll be leaving these articles to help you in the future:
Don't hesitate to get back to me if you ever need further assistance with connecting your bank to QuickBooks Online. I'll be more than willing to provide additional assistance to get your concern sorted out as soon as possible. Keep safe and stay hydrated!
My connection to US Bank has not been working since October of 2021. It seems to only be with my internet banking login. I have a joint account with someone else and I use their US Bank Internet Banking login and it connected the join account perfectly. I am able to login using my login and select the accounts I want to sync (I select give access to all accounts at the bottom). After I hit submit, it acts like its connecting and then I get error 590. I have tried probably 50 times in the last several months. I have talked with support and get the answer "the engineers are working on it". They aren't working on it. I've been told it's fixed several times and its NOT fixed. I am able to sync the one joint account using my partner's internet banking login, but not the rest of my accounts. I have tried disconnecting all of the accounts, I've tried using incognito, different browsers, different computers at different locations, etc, etc, etc. There is something QuickBooks doesn't like with my specific login, however it does let me login because I can see all of the accounts when granting the access. Do you have any insight?
Thanks for joining this thread, @Anonymous. I can see that you did everything you could. Let me provide an update and additional information about the banking error you're having.
I appreciate you sharing detailed information about your banking concern.
Currently, the investigation about getting error 590 when connecting the US bank account to QuickBooks Online (QBO) is still ongoing. Right now, we don't have the exact time frame when this will be resolved. But rest assured that our engineers are dedicatedly working to find a permanent fix to this issue.
If you haven't yet, I recommend reaching out to our Customer Care team to add your account to the list of affected users. This way, you'll be able to receive updates and notifications about this via email. Here's how:
In the meantime, to ensure you can still work with your books in QBO, you may consider manually uploading your bank transactions via CSV file. Once done, categorize and match them to make sure they are allocated to the correct account.
Additionally, it's recommended to regularly perform the reconciliation process for your account to ensure they match your real-life bank or credit card statements.
Please post a reply below if you have any other banking concerns. I also appreciate it if you can add details about the interaction you have with the phone support team. I'm always here in the Community and ready to help. Have a good one.
Yeah, I've been told this same thing for nearly 11 months now. This is completely unacceptable when I pay for a service that worked perfectly fine and suddenly stopped working one day. 11 months! I have several US Bank accounts that I have to manually upload transactions for that I previously was able to sync perfectly fine. I "rested assured" when I was told this 10 months ago, but now I'm just beyond frustrated that this is STILL not fixed. This clearly is no priority.
I've recently switched from QB Self-Employed to QB online Essentials. I have no problem connecting my bank to QB self-employed. However, when I try to connect my bank to QB Essentials, the "Connect" button freezes and nothing can be synced. I've spoken with several QB reps and they've walked me through clearing my cache, using different browsers and clearing browsing data. None of this has fixed the problem. How is it that my bank easily connects with QB Self-Employed but not with QB Essentials?
Good day, MemberAD. Allow me to share some insights about your bank connectivity concern.
Before we start, may I know the name of the bank you're attempting to connect with? This way, I can check to see if there's any reported investigations about this issue.
Since you've gone through several troubleshooting steps and the problem persists, you can also contact your bank for assistance in connecting your account. This will allow you to check for errors or any security updates in their system.
In addition, I'll leave this article for future reference in case you encounter any banking error: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Alternatively, you can also consider manually uploading transaction into QuickBooks Online if you're still having trouble setting up your bank and credit card account.
If you have any other banking concerns, please leave a comment below. I'd also appreciate it if you could add information about your issue. I'm always here and ready to assist. Have a wonderful day.
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