cant get transactions for account (banking) Error 185 tried relogging in and verifying security and problem persists help?

Hi there, bstaggs. Bank error 185 occurs when your bank requires more information to verify your identity, such as a security question or a code. Providing the required answers or security codes directly within QuickBooks Online typically resolves this alert message.

Since the error message continues, sign in to QuickBooks using a private or incognito browser window. This helps if your regular browser is blocking the security prompt from showing up. If the issue persists, perform the additional browser troubleshooting steps.

For now, manually upload a CSV file from your bank via the Upload from file option to keep your records current while resolving Error 185. Once the connection is restored, simply Exclude any duplicate entries that appear in the For Review or Pending tab to maintain an accurate balance.

Please feel free to share any further clarification if you have questions about these steps.

Hi, bstaggs.
 
I’m following up to see if the solution we provided worked for you.
 
Did it resolve the issue, or are you still experiencing difficulties?
 
We're happy to assist further if you need any more help.

I have a similar issue and it happens daily. I have 

• re-entered credentials daily and reconnected - breaks again
• used an incognito browser to reconnect
• YES, I have 2FA on via email but this is NOT new and have always had this for banking security
• I have deleted, removed this bank from my QB, then cleared cache and reconnected - problems persists. 

new advice? 

I appreciate your proactiveness in troubleshooting the issue, DocMdad. Since the error persists, I recommend checking your bank's website for any maintenance alerts or new security prompts that you may need to address.

If everything's fine on their end, I suggest reaching out to our live support team. They have the secure tools required to examine the specific sync error and assist you in resolving it.

While they get it sorted out, you can manually upload your transactions to keep things moving. Note that once bank feeds start automatically streaming into your QuickBooks, you'll see some duplicates. You can handle those by matching them to your manual entries or excluding them.  

You can leave an additional comment below if you have other QuickBooks banking concerns.

Yes and thanks for the comment- I actually have called my banks support which shows that they have no issues on their end. 
They also do not have a specific team that can support QB online. I will need to discuss this with QB support next 
Regards, 

I am having trouble with my Venmo connection. For about three days now, I have been trying to update it, but I keep encountering the same error: 185. I have disconnected and reconnected the account multiple times, and each time, it asks for a password sent to my mobile phone—something that has happened about 10 times in a single day. I reached out to QBO support, and they told me the issue lies with Venmo; then I contacted Venmo, and they claimed the problem is with QBO. Could anyone please help me with this?

Hey there, thanks for your patience while we looked into this. Here's what's going on:

Error 185 means your bank requires two-factor authentication every time the connection refreshes, which is Venmo's security requirement, and QuickBooks is following it. It's not a bug on either side.

Because of that requirement, you'll need to complete the MFA verification inside QBO each time it triggers:  

1. Go to your Banking page.
2. Look for a notification banner or a complete secure connection prompt under your Venmo account card.
3. Enter the code sent to your phone to re-verify.

The repeat prompts you've been seeing are expected behavior given Venmo's current MFA policy, not something going wrong on your end.

Drop a reply below if you have further questions. We'll be here to help.