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tu_ultimate
Level 2

Change in how transactions are imported from PayPal?

Starting about mid-december our paypal transactions are behaving differently. 

 

Currently, if I use the transaction type "Sales Receipt" the selected income account will be credited with the net amount and the fees will go to the selected account - this is the correct behavior.

 

BUT, if I set the transaction type as "Deposit", the amount that goes into the income account is the NET amount rather than the GROSS amount.  The paypal account register is off by the exact amount of the fees. 

 

For example, imagine I have a $3.00 donation (we're a nonprofit so most of our paypal stuff is donations) and $0.44 of associated processing fees.

 

If I use the "sales receipt" flow, I get $3 applied to the correct income account, and 44 cents applied to the correct paypal fees expense account.  The entry/balance in our paypal register shows $2.56.

 

BUT, if I use the "Deposit" transaction type, I get only $2.56 applied to the income account, and the 44c still into the fees expense account.  Now the paypal register shows $2.18 (it's as if the fees were charged twice)

 

This breaks our workflow because we now EITHER have to go in and manually edit every single transaction, which is totally not scalable, or we have the wrong numbers for all of our income, which is also obviously unacceptable.  Help???

1 Comment 1
JanbonN
QuickBooks Team

Change in how transactions are imported from PayPal?

Hello there, @tu_ultimate. This isn't the experience we want you to experience. Allow me to point you in the correct direction to get your needed support.

 

Sales receipts and deposits have similar net amounts and fees. The only difference is that the item details won't be included when you make a deposit. 

 

To check why you have fees deducted twice when using a deposit, I recommend contacting our customer support team since we're the connector developer to PayPal. Here's how:

 

To reach a live representative, here's how:

 

  1. Log in to your QuickBooks Online Company.
  2. Click on the Help button at the top of the page.
  3. Choose the Search tab, then click Contact us.
  4. Type in your concern and click Continue.
  5. Under Callback, click Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.
  7. You will now be added to the queue and wait for us to call you.

 

Alternatively, you can check out this article containing our support hours to avoid inconvenience and a phone number you can call: QuickBooks Online Support.

 

Once you've sorted this out, please reconcile your accounts to keep them up-to-date and accurate.

 

Let us know if you need further assistance with your PayPal transactions. We're here to help. Take care.

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