Thanks for performing some troubleshooting steps to get the Bank Feeds working, megadaveinc.
I've checked here on our end and we currently have an ongoing investigation for the error 9999 on Chase bank. Our engineers are working together for the permanent fix.
Cases like this, it would be best contact our Customer Support Team. They'll add you to the list of affected users.
In the meantime, you can manually upload your bank transactions into QuickBooks Online. You can also import them using Excel CSV (comma-separated values) files.
Once the issue is fixed, you can exclude expenses from downloaded bank transactions if there are duplicate ones.
We appreciate your patience in this matter. I'll also keep an eye on the issue and will get back to you if there's an update. You have a good one.
We still have an open investigation regarding the error. It'd b best to speak with our Customer Care Team about it so they can add you to the list of affected customers. You'll receive email updates from our engineers about their progress. You can follow the steps provided by RCV to reach them.
We'd appreciate your patience as we work for a fix.
Thanks for joining us here, mightyjoe.
The investigation (for error 9999 with Chase) that's attached to this thread is already closed and resolved. Let me share some steps that can resolve common banking issues in QuickBooks Online.
Start by using or switching to an incognito or private browsing session. Use these keyboard shortcuts to open one depending on the browser that you're using:
Once done, go back to the Banking menu and click the Update button.
I would also recommend reaching out to our Chat and Phone Support Team just in case you're still getting the same error. They'll take a closer look at this to check why you're still experiencing the same error in QBO. Here"s how:
I'll be around if you need anything else.
Thanks for joining this thread, puglisireno.
Yes, this thread is for QuickBooks Online. As per checking, there's no open case/investigation about error 9999 with Chase for both QuickBooks Online and QuickBooks Desktop.
I'd like to know if you having issues with banking. It's best if you can add more details about it so I can share the resolution. In the meantime, you'll want to check these links on how to fix banking errors:
Keep on posting here if you have more questions. I'll be here!