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Level 1

Chase bank accounts not updating outdated browser?

Since 12/18/19 I have not been able to download any Chase bank transactions into QB, I'm simply getting an error 9999 to "try again later." But it's now been 11 days and nothing has changed.
I tried to reconnect the accounts to see if that would help, but when I try, Chase tells me to download the most recent version of my web browser. I've double checked Firefox and Chrome and I'm running the most up to date versions, so I would assume this actually has to do with the outdated browser that QB built their framework on.
Has anyone else encountered this or does anyone know any workarounds? End of the year is not a great time to be locked out of your accounting software...
7 Comments
QuickBooks Team
QuickBooks Team

Chase bank accounts not updating outdated browser?

Thanks for performing some troubleshooting steps to get the Bank Feeds working, megadaveinc.

 

I've checked here on our end and we currently have an ongoing investigation for the error 9999 on Chase bank. Our engineers are working together for the permanent fix.

 

Cases like this, it would be best contact our Customer Support Team. They'll add you to the list of affected users.

 

Here's how:

 

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter Chase bank error 9999 in the What can we help you with? field.
  4. Hit Let's talk.
  5. Select Start a chat or Get a callback to connect with us.

QBO Support.PNG

In the meantime, you can manually upload your bank transactions into QuickBooks Online. You can also import them using Excel CSV (comma-separated values) files.

 

Once the issue is fixed, you can exclude expenses from downloaded bank transactions if there are duplicate ones.

 

We appreciate your patience in this matter. I'll also keep an eye on the issue and will get back to you if there's an update. You have a good one.

Level 1

Chase bank accounts not updating outdated browser?

I'm having the same problem.  Firefox is up to date but cannot connect my new card.

Moderator

Chase bank accounts not updating outdated browser?

Hello alcampbell,

 

We still have an open investigation regarding the error. It'd b best to speak with our Customer Care Team about it so they can add you to the list of affected customers. You'll receive email updates from our engineers about their progress. You can follow the steps provided by RCV to reach them.

 

Temporarily, we canimport a WebConnect file to bring your bank transactions to QuickBooks Online. You can get this file from your bank's website. Then, you can reformat the file if necessary.

 

We'd appreciate your patience as we work for a fix.

 

 

Level 1

Chase bank accounts not updating outdated browser?

Did you guys ever figure this out? It has been going on for nearly 2 years now?

QuickBooks Team

Chase bank accounts not updating outdated browser?

Thanks for joining us here, mightyjoe.

 

The investigation (for error 9999 with Chase) that's attached to this thread is already closed and resolved. Let me share some steps that can resolve common banking issues in QuickBooks Online.

 

Start by using or switching to an incognito or private browsing session. Use these keyboard shortcuts to open one depending on the browser that you're using:

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +if you're using Safari

Once done, go back to the Banking menu and click the Update button. 

 

I would also recommend reaching out to our Chat and Phone Support Team just in case you're still getting the same error. They'll take a closer look at this to check why you're still experiencing the same error in QBO. Here"s how:

 

  1. Go to the Help menu and click Contact us.
  2. If you can't see the Contact us button, type in the error message in the search bar.
  3. Click Start messaging or Get a callback.

I'll be around if you need anything else. 

Level 1

Chase bank accounts not updating outdated browser?

is that solution only for online version?

QuickBooks Team

Chase bank accounts not updating outdated browser?

Thanks for joining this thread, puglisireno.

 

Yes, this thread is for QuickBooks Online. As per checking, there's no open case/investigation about error 9999 with Chase for both QuickBooks Online and QuickBooks Desktop.

 

I'd like to know if you having issues with banking. It's best if you can add more details about it so I can share the resolution. In the meantime, you'll want to check these links on how to fix banking errors:

Keep on posting here if you have more questions. I'll be here!

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