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CHILDCAREIS2EXPENSIVE
Level 1

Chase Bank FRAUD CREDITS: Transactions Missing from QBO

My credit card statement has two credits from Chase Bank for charges that were made fraudulently.  Those credits are not appearing on QBOnline (Simple Start), this after double, triple, quadruple checking connection with my Chase account. 

 

My Chase account is correctly linked.  New transactions are showing just fine each day.  Chase Bank cannot help me, I've tried.  It is not on their end.  These credits are not coming up, I can't seem to find answers as to why, or how to just skip this whole nightmare and enter the two credits manually.  I have spent a lot of costly time (DAYS!!!) on this and very frustrated with QBO, missing the desktop version where I could just manually enter the credits and move on with my life.  Please help!

3 Comments
JessT
QuickBooks Team

Chase Bank FRAUD CREDITS: Transactions Missing from QBO

Hi CHILDCAREIS2EXPENSIVE,

 

I can imagine what you've been through, and I'm here to help you show your credits in your bank register.

 

Since these are credits or cash-in transactions, you can record them via bank deposits. Just be to use an account to categorize them and put a description or memo in reference to these transactions. Sample below.

 

 

If you run into the same issue, please follow the steps for fixing missing transactions. You can also contact our Support team, so they can gather more details to investigate it further.

 

You can also check about bank reconciliation.

 

We're just around if you need more help entering into your credits to your records.

CHILDCAREIS2EXPENSIVE
Level 1

Chase Bank FRAUD CREDITS: Transactions Missing from QBO

Hi JessT, that did not work.  It's a credit card register transaction, not a bank transaction.  I tried putting the Chase credits into the the Uncategorized Asset Account, but the deposits came out as additional charges, not as payments.

CHILDCAREIS2EXPENSIVE
Level 1

Chase Bank FRAUD CREDITS: Transactions Missing from QBO

I FIGURED THIS OUT!  Your "clue" of bank deposits helped me, but was not correct.  I went to "New" and then under "vendors", down to "Credit Card Credit".  I had already created an expense account called "Fraudulent Expense" under "Uncategorized Expense", and a payee called "Fraud Charge".  

 

I can't believe this topic and issue doesn't come up more often.  It took me FOUR DAYS to fix this problem.  I pay $50/day PER CHILD for child care, so this problem cost me $400, and I still ended up having to solve it myself.  I am more and more disappointed with Quickbooks online each day, and thinking about going back to using spreadsheets.  QBO is not saving me a lot of time, but it sure is costing me money.

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