Chase Bank FRAUD CREDITS: Transactions Missing from QBO

Hi CHILDCAREIS2EXPENSIVE,

I can imagine what you've been through, and I'm here to help you show your credits in your bank register.

Since these are credits or cash-in transactions, you can record them via bank deposits. Just be to use an account to categorize them and put a description or memo in reference to these transactions. Sample below.

If you run into the same issue, please follow the steps for fixing missing transactions. You can also contact our Support team, so they can gather more details to investigate it further.

You can also check about bank reconciliation.

We're just around if you need more help entering into your credits to your records.

Hi JessT, that did not work.  It's a credit card register transaction, not a bank transaction.  I tried putting the Chase credits into the the Uncategorized Asset Account, but the deposits came out as additional charges, not as payments.

I FIGURED THIS OUT!  Your "clue" of bank deposits helped me, but was not correct.  I went to "New" and then under "vendors", down to "Credit Card Credit".  I had already created an expense account called "Fraudulent Expense" under "Uncategorized Expense", and a payee called "Fraud Charge".  

I can't believe this topic and issue doesn't come up more often.  It took me FOUR DAYS to fix this problem.  I pay $50/day PER CHILD for child care, so this problem cost me $400, and I still ended up having to solve it myself.  I am more and more disappointed with Quickbooks online each day, and thinking about going back to using spreadsheets.  QBO is not saving me a lot of time, but it sure is costing me money.

I have a similar problem with missing transactions.  Quickbooks has acknowledged that this is a problem with Bank of America accounts more broadly and "attached my account" to the case being worked on by a Product Egngineer.  A "proadvisor" asked me to call in a special number to get help.

Guess what - this special number told me that there is a fix, but it hasn't been rolled out to the product yet, and in order for me to get it, I have to pay between $2600 and 4000 for it.  I'm in shock - I pay for the proudct, it's not workiing and is a product issue admitted to by their own customer service team, and now I need to pay this insane amount for a fix?

Has anyone else experienced this?

Hi mpkmosaic!

Allow me to assist you with the missing bank transactions.

It's true that there is an investigation about the Bank of America's (BOA) missing transactions. We also want this to be resolved. Please know that our team is still investigating and fixing this issue.

It's good to know that your account is being added to the investigation. That way, you'll receive updates about this.

With regards to our customer support, please note that it is already part of your subscription. Our Support Team requires no payment and you can reach out to them anytime. Please make sure to contact them through our official contact lines:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "BOA Missing Transactions" or any keywords of your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

For now, you'll want to manually upload the BOA's transactions. You'll need a file from your bank that you can import. Follow the steps in this article: Manually upload transactions into QuickBooks Online.

Once the missing transaction issue has been resolved and will cause duplicate transactions since you already manually uploaded them, you have the option to exclude them.

I added these links if you need further assistance in handling the downloaded transactions and reconciling your accounts:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Leave a comment again here if you need anything else. I'll be happy to help!