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Centhan
Level 2

Connect bank account not working.

I'm trying to connect to my online bank account, and it keeps returning a 102 or 103 error.  The bank is OceanFirst Bank.

 

After typing in my username and password, then going through a Recaptcha security process, it returns the following error:

 

Looks like the connection to OceanFirst Bank isn’t available right now.

Try again in a few hours. (102)

 

When I purposely enter the incorrect password, it returns a 103 error that the login info is wrong (or something like that).  When I put in the correct password, it returns the 102 error above, so obviously some kind of communication is going on.

 

This account has worked fine for a couple of years.  As of the past number of days, I cannot update the account information at all.  It keeps telling me to "Update your OceanFirst Bank sign-in info.

 

I have contacted OceanFirst.  They reset my password, and then changed my password with no success.

 

I have tried the "desktop" Quickbooks app, as well as going directly to the Quickbooks website and attempted to update the banking information there.  Neither option worked.

 

All of my other account connections work fine (Discover, Capital One, Wells Fargo, etc).  Is there any known issue with OceanFirst Bank? 

3 Comments
Charies_M
Moderator

Connect bank account not working.

Hello there, Centhan.

 

Thanks for the detailed information about your concern. Let me help you get pass this error so you can connect your bank 

 

At the moment, we haven't received similar cases about connection errors with Ocean First Bank. Normally, this banking error 102 will automatically be fixed within 24 hours from the time it started to occur. While the banking error 103 occurs when your banking credentials in QBO don’t match with your financial institution.

 

Both errors can be fixed by manually update your bank account to refresh the connection between the Ocean First Bank and QuickBooks.

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If you still can’t connect, please wait 2 or 3 hours and try again.

I'll provide you with an article that lists common banking errors and the ways on how to fix this: How to manually update an account to fix banking errors.

 

If doing the above steps doesn't work, I recommend contacting our Care Support Team so they can open an investigation for you.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Let me know how it goes and stay in touch if you have any other concerns or additional questions about connecting bank accounts. I'll be here to lend a helping hand.

Centhan
Level 2

Connect bank account not working.

Have have tried multiple times to update the account, over multiple days.

When I contacted Intuit directly, they say that there is an issue connecting to the OceanFirst account, and I have to wait for a solution (which they have no time frame for).

 

One thing is different today when I tried.  I did actually connect to it when Editing my sign-in info.  Then when I performed an update, it still gave me an error.  However, it briefly gave me a new error which was "324".  This error apparently relates to if I changed my account number or name or something like that, which I did none of.

 

I suppose I still just have to wait if/when Intuit decides to fix this issue with OceanFirst.  If they can't resolve it in a timely manor, I guess I can't use their product anymore.  I don't know what other solution there is to simply connect to my checking account.

 

Angelyn_T
QuickBooks Team

Connect bank account not working.

Hello there, @Centhan.

 

I'd be glad to help share additional information about the OceanFirst Bank Error 102.

 

Yes, as of now, our engineering team is currently working with your bank for an immediate fix about the banking error 102 with OceanFirst. If you're already added to the list of affected users in this investigation (INV-30197), you'll automatically receive an email notification with the latest updates.

 

On the other hand, banking error 324 means that QuickBooks Online (QBO) can't find the account on your Financial's Institution's (FI) or bank's website which may be caused by any of the following:

 

  • Your FI reclassified the account or moved it to a new server
  • Your account nickname changed
  • Your FI issued a new account number or credit card
  • Your bank or credit card account closed

To fix this error, you may follow the steps provided in this article: Fix Banking Error 324.

 

Please feel free to add a post/comment below if you have any other banking questions, I'll be right here to help you. Have a great day ahead!

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