Connect bank account not working.

Hello there, Centhan.

Thanks for the detailed information about your concern. Let me help you get pass this error so you can connect your bank 

At the moment, we haven't received similar cases about connection errors with Ocean First Bank. Normally, this banking error 102 will automatically be fixed within 24 hours from the time it started to occur. While the banking error 103 occurs when your banking credentials in QBO don’t match with your financial institution.

Both errors can be fixed by manually update your bank account to refresh the connection between the Ocean First Bank and QuickBooks.

Here's how:

1. From the left menu, select Banking.
2. On the Banking page, select Update.
3. If you still can’t connect, please wait 2 or 3 hours and try again.

I'll provide you with an article that lists common banking errors and the ways on how to fix this: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If doing the above steps doesn't work, I recommend contacting our Care Support Team so they can open an investigation for you.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help icon in the upper right of the screen.
3. Select Contact US on the pop-up. 
4. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Let me know how it goes and stay in touch if you have any other concerns or additional questions about connecting bank accounts. I'll be here to lend a helping hand.

Have have tried multiple times to update the account, over multiple days.

When I contacted Intuit directly, they say that there is an issue connecting to the OceanFirst account, and I have to wait for a solution (which they have no time frame for).

One thing is different today when I tried.  I did actually connect to it when Editing my sign-in info.  Then when I performed an update, it still gave me an error.  However, it briefly gave me a new error which was "324".  This error apparently relates to if I changed my account number or name or something like that, which I did none of.

I suppose I still just have to wait if/when Intuit decides to fix this issue with OceanFirst.  If they can't resolve it in a timely manor, I guess I can't use their product anymore.  I don't know what other solution there is to simply connect to my checking account.

Hello there, @Centhan.

I'd be glad to help share additional information about the OceanFirst Bank Error 102.

Yes, as of now, our engineering team is currently working with your bank for an immediate fix about the banking error 102 with OceanFirst. If you're already added to the list of affected users in this investigation (INV-30197), you'll automatically receive an email notification with the latest updates.

On the other hand, banking error 324 means that QuickBooks Online (QBO) can't find the account on your Financial's Institution's (FI) or bank's website which may be caused by any of the following:

• Your FI reclassified the account or moved it to a new server
• Your account nickname changed
• Your FI issued a new account number or credit card
• Your bank or credit card account closed

To fix this error, you may follow the steps provided in this article: Fix Banking Error 324.

Please feel free to add a post/comment below if you have any other banking questions, I'll be right here to help you. Have a great day ahead!