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Level 1

Deleted reconciled transaction. How to correct?

 
Solved
Best answer February 11, 2020

Best Answers
Highlighted
Moderator

Deleted reconciled transaction. How to correct?

Hey there, @rhondakjos. Happy to help out here.

 

If you've deleted transactions that had the Reconciled status, you will need to re-create them. To find the information from the transactions you deleted, you can check out the Audit Log. It's super easy and only takes a few clicks. Take a look:

 

  1. Go to Gear ⚙, then Audit Log.
  2. Click the Filter drop-down, pick the dates when the transactions were deleted, then choose the Show only these events radio button.
  3. Tick the Transactions checkbox, then select Deleted/Voided Transactions from the Show drop-down.
  4. Hit Apply.
  5. The Audit log will now be filtered to only show deleted transactions based on the filters you applied. Find the transactions that were deleted in the list and click View.
  6. You can use the information displayed here to re-create the transaction. Be sure to change the transactions status in the register back to R for Reconciled.

 

If you aren't sure how to change the transaction's status back to Reconciled from within the register, it's super easy. Check it out:

 

  1. From the account register, locate the transaction you just recreated.
  2. Change the reconciliation status to "R" by clicking on the blank box in the column marked with a check mark. Once your transaction has an next to it, it's reconciled. 

 

That's it! Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks Online.

View solution in original post

4 Comments
Highlighted
Moderator

Deleted reconciled transaction. How to correct?

Hey there, @rhondakjos. Happy to help out here.

 

If you've deleted transactions that had the Reconciled status, you will need to re-create them. To find the information from the transactions you deleted, you can check out the Audit Log. It's super easy and only takes a few clicks. Take a look:

 

  1. Go to Gear ⚙, then Audit Log.
  2. Click the Filter drop-down, pick the dates when the transactions were deleted, then choose the Show only these events radio button.
  3. Tick the Transactions checkbox, then select Deleted/Voided Transactions from the Show drop-down.
  4. Hit Apply.
  5. The Audit log will now be filtered to only show deleted transactions based on the filters you applied. Find the transactions that were deleted in the list and click View.
  6. You can use the information displayed here to re-create the transaction. Be sure to change the transactions status in the register back to R for Reconciled.

 

If you aren't sure how to change the transaction's status back to Reconciled from within the register, it's super easy. Check it out:

 

  1. From the account register, locate the transaction you just recreated.
  2. Change the reconciliation status to "R" by clicking on the blank box in the column marked with a check mark. Once your transaction has an next to it, it's reconciled. 

 

That's it! Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks Online.

View solution in original post

Highlighted
Level 1

Deleted reconciled transaction. How to correct?

I’ve re created mine but they are still in the list?

Highlighted
Level 1

Deleted reconciled transaction. How to correct?

I’ve recreated mine but they are still showing on my list to reconcile.

Highlighted
Moderator

Deleted reconciled transaction. How to correct?

Thanks for joining in on the thread, Cmharvey.

 

Recreating the transaction will bring them back to your register. Hence, they're also showing in your Reconcile page. We'll need to change their reconcile status manually to correct your data. Here's how:

  1. After recreating the transaction, click Accounting on the left menu.
  2. Go to the Chart of Accounts tab and look for the account that affects the recreated transactions
  3. Click View register and look for the recreated transactions.
  4. Under the Reconcile () column, click on the blank field to mark the transactions as reconciled (R).
  5. Click Save and select Yes to confirm the action.

Once you go back to the Reconcile page, these transactions should no longer display. You can use this link for reference: Undo and remove transactions from reconciliations in QuickBooks Online.

 

Then, you can already continue reconciling the account.

 

Let us know how this goes so we can further assist you. Additional screenshots would be much appreciated. Have a great day!

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