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jackier1
Level 1

Deposits in Check Register

Need some help.  Running QB Enterprise

Deposits show up in the Check Register for 1 user, but not for another user.  Balance is correct, and Deposits can be seen using "find" but just not for certain user in the check register.

1 Comment 1
Kristine Mae
Moderator

Deposits in Check Register

I can think of two things to fix the issue, Jackier1.

 

If only a certain deposit that's not visible to the user, let's delete and recreate their profile. This is to refresh their access. 

 

First, here's how to delete a user:

  1. Click Company
  2. Go to Users, then select Set up Users and Roles.
  3. Select the user you want to delete, then click Delete.

Next, add them again. Here's how:

  1. In the Users and Roles window, click New.
  2. Fill in the necessary fields, then click OK

Once done, let the user check the register.

 

Although, if the user is unable to view all deposits, let's try to change the user permission. Here's how:

  1. Click Company
  2. Go to Users, then select Set up Users and Roles.
  3. Select the user, then click Edit.
  4. Check the assigned role if it's correct, then click OK.

Let me check the register after changing the roles or permission.

 

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