Deposits "The items you've selected for deposit will not match the single deposit on your bank statement. "

I'd love to help you get this bank deposit matched, @BBPI. I've got you covered in providing clarifications about the error message so you can get back to business with ease.

Please take note that QuickBooks should always match your bank statement, not the other way around. In this case, let’s review the specific bank deposits in the program that don't match your bank statement.

Here’s how:

1. In the open Record Merchant Service Deposits window, go to the Add payments to record tab.
2. Select the small arrow icon ▼ next to a deposit to expand the section.
3. Review the payments QuickBooks already matched for that day. These have the words "Payment added" in the Actions column.
4. Compare the Deposit showing to the deposit received on your bank statement.
5. If the totals match, select Add payment in the Action column for any payments QuickBooks didn't add. This adds them to the bank deposit. If the totals don't match, don't add any payments.
6. Review the payment details and then select Save and close.
7. Review each bank deposit on the list. Add any payments that need to be included.

For more in-depth information about how QuickBooks Desktop handles and deposits the payments you process with QuickBooks Payments, refer to this article: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

Only the transactions offered by your bank are accepted by QuickBooks. However, you have the option to unmatched the transactions and manually received the payments.

When receiving them, make sure to choose Undeposited Funds. For step-by-step directions and instructions, see this article: Deposit payments into the Undeposited Funds account in QuickBooks Desktop.

You can also check these resources to help you record the deposits from Merchant Services:

• Record Merchant Service Deposits.
• Search for deposits or fees in the Merchant Service Center.

Feel free to click the Reply button if you have other questions about matching your deposits in QuickBooks Desktop. I’m here to help.

I'm not using Intuit or QuickBooks payments so the links you gave me don't seem to apply to my situation.

Thanks for updating us on this, BBPI.

Let's ensure your QuickBooks Payments account is successfully closed or canceled. It could still be active, which is why you've encountered this prompt message. To do so, I'd recommend checking if you've received the email cancellation.

You can also reach out to our QuickBooks Payments Support Team to verify this. They're equipped with tools to securely access your account.

If your account is already closed, I'd suggest running the Verify and Rebuild Data utility. The tool scan data issues within the company file and self-resolves them. Before doing so, make sure QuickBooks is updated to the latest release.

To verify data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Verify Data.

To rebuild data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Rebuild Data.

Once done, you can start making bank deposits. This way, you can make sure QuickBooks matches your real-life bank transactions.

Please post an update on how things go on your end. I want to make sure everything is all sorted out. I'll be right here when you need anything. 

I confirmed with Intuit Payments that my account is closed and the account status says closed.  I've done the verify and rebuild as well as using QB tool hub on the file.  Issue still persists.

Thanks for reaching out to us regarding this alert that you're getting when adding deposits, BBPI.

This might have delayed some processes in your account and it looks like you've already exhausted all the troubleshooting to get this fixed. Since this is still unresolved after trying out the suggestions, I highly recommend that you work with our Technical Support Team this time.

Our agents have the tools necessary to check your company file and can get this evaluated thoroughly. They can also provide workarounds to help you get back on track. To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

I want to ensure everything is working well for you. Kindly update us about the call, and if you need further help I'm here to provide further assistance and insights anytime. Post a comment or mention me on your posts.