posted
When attempting to download my bank feeds yesterday I received the following / attached error. I was never able to download my bank charges and now this error appears for every user when they log in and log out. I contacted my bank and nothing has changed on their end. It is also only happening for one of my bank accounts, I'm still able to download charges from others. No matter which selection I make to exit the error, the same thing happens like it's caught in a loop. I also have no idea what the PIN is that the error is referencing. How can I resolve this?
Thanks for letting us know about your experience with the "Warning Your last online connection was not completed" error, @topherfarrell.
This problem is currently under investigation for American Express Direct Connect users. Can you please confirm if you're using the same bank?
If yes, this has been reported our engineers, and they are currently reviewing this issue and gathering details in order to implement the solution.
Regretfully, we can't provide the exact turnaround time on when this will be resolved. Our engineers are working on escalations internally. They instead send live updates about the status of the investigation through email. If you're not yet added to the notification list, I recommend contacting our support. You can contact us directly to be added to the list of affected users and receive real-time updates about the issue.
Provide the investigation number INV-75283 to our agents. Here's how to contact us:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.
If you have a different bank account, try the steps in this article to resolve the problem: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
Please come back here for the additional details or updates about the troubleshooting. I'm here to help if you a lot.
