I want to stop this from happening to you, @heatherWMRS619.
I'll make sure that your report will pull up the accurate data. This way, you can review the transactions seamlessly and smoothly.
We're currently investigating the checks that were reported twice in the transactions report in QuickBooks Online. Our engineers are already working toward correcting the issue as soon as possible.
On top of that, I'd suggest contacting our customer service team to add you to the list of affected users. Rest assured that once the fixed, QuickBooks will notify you by email.
Ensure to call them within business hours for a swift response.
Did you know that you can memorize reports in QuickBooks? It will help you save time since it automatically updates every time there are newly added transactions. Once saved, you can access this report in the Custom reports tab in the Reports section. For more information, see this link: Memorize reports in QuickBooks.
Further, check out these articles below to know the available reports in your QuickBooks version and how to customize them:
I'd be happy to listen and help if there are other problems with your account. Please leave that in the comment section below, and I'll get you back shortly. Be safe,heatherWMRS619.
NO. THE ONLINE CHAT HELP CENTER DID NOT HELP ME AT ALL. I WAS 'CHATTING' WITH THEM FOR AN HOUR, THEN WAS INFORMED TO CONTACT THE PR DEPT CHAT BECAUSE THEY WERE UNABLE TO HELP ME WITH THIS ISSUE. I HAVE NOT HAD THE TIME TO ONLINE CHAT WITH THE PAYROLL DEPT YET. I REALLY DON'T HAVE AN HOUR OF TIME TO WASTE AGAIN FOR THE SAME RESULT.
I REALLY APPRECIATE YOU REACHING OUT TO ME.
HOPEFULLY YOU MAY HELP ME WITH MY OTHER QBO ISSUE.
I NEED TO ASSIGN 2 DIFFERENT WORKERS' COMP CLASSES TO THE SAME EMPLOYEE AND HAVE THE WORKERS' COMP REPORT ACCURATELY SHOW THAT DATA.
I TRIED THE ONLINE CHAT HELP, BUT AFTER ANOTHER HOUR OF 'CHATTING' I WAS GIVEN A LINK TO REACH OUT TO THE WORKERS COMP INSURANCE SALES PEOPLE FOR AN INSURANCE QUOTE!
I INFORMED THAT CHAT HELP THAT I ALREADY HAD WORKERS COMP INSURANCE AND THAT THIS WAS A PROGRAM ISSUE, THEY ASSURED ME THAT THIS LINK WOULD BE ABLE TO HELP ME WITH THE ISSUE.
THIS IS THE INFORMATION I RECV'D:
|AP Intego Sales Contact information:[email address removed](866)210-36618 am to 5:30 pm ET, Monday-FridayAP Intego Support Contact for Policy information:[email address removed](888)289-29398 am to 5:30 pm ET, Monday-Friday|
IF YOU ARE ABLE TO HELP WITH THIS MATTER, I WOULD APPRECIATE IT.
Hi, heatherWMRS619. Allow me to help point you in the right direction who can further assist you
While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our QuickBooks Support can do to resolve the problem.
I know you've already called in. However, I still suggest getting in touch with our Payroll Specialists to have this re-investigated. A phone agent has the appropriate looks, like screen sharing, and helps you with correcting your payroll account.
All payroll-related concerns are directed to our phone support for security purposes. To ensure we address your concern on time, check out our support hours. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
As always, feel free to visit our Help articles for QuickBooks Online in case you need tips and payroll-related articles in the future.
If I can be of help while working in QuickBooks payroll, feel free to let me know by adding a comment below. I'd love to help.