Has anyone else had issues with deposits being held?

I understand how distressful it can be to undergo invoice deposits and payments on hold, Michelle.

Know that QuickBooks Online (QBO) has deposit limits ranging from $1 to $125,000, as discussed by our customer service team. And the payment processing time also affects the duration of the deposits.

The deposits will be available in your bank account the following day if you've completed the check transaction before 3 PM Pacific time. On the other hand, if the processing occurs after 3 PM PT, the deposit will take two business days to be completed.

Please know that the Community is a public forum, and we cannot access anyone's account. With that, I highly recommend reaching out to our QuickBooks Online Payment customer service team again and asking for an update regarding your funds.

To get more insights about deposits and payments on hold, you can refer to the materials below:

• Common questions about QuickBooks Payments deposits in QuickBooks Online
• Learn about funds on hold in QuickBooks Payments
• Find out when QuickBooks Payments deposits customer payments

Additionally, when you start categorizing your transactions in QBO, learn how to set up your account to automate the process: Automatically match QuickBooks Online product transactions.

Don't hesitate to reach back to us if you require additional assistance with your deposits and payments in QBO, Michelle. The Community will be at your end 24/7.

Thank you for your response but the payment was made at 1:30am pst on Friday July 26th so it should have been available by the next day according to what you stated which is today, July 27th. I also had a customer service rep within the Quickbooks Payments department tell me the funds would be deposited today, July 27th.

Since quickbooks has the power to adjust our instant deposit amount each month, they should make its customers aware of what that amount is so they can plan accordingly. A range of $5,000 to $25,000 is not sufficient enough information for anyone to go off of.

I am disappointed at the lack of knowledge by the customer service team members I've encountered and I fault Intuit Quickbooks for not training its employees properly nor providing the correct information to them so they can serve clients better and more efficiently.

I’m facing a similar issue. A client paid via ACH last Thursday, and now, 8 days later, the funds ($19k) still haven’t appeared in my account. This delay is extremely frustrating and is starting to impact my business. The client confirmed that the money was withdrawn from their account that Friday. I've called 7 times and received different information each time—it's always 'today' or 'tomorrow morning.' Finally, I spoke with someone who seemed to genuinely understand the situation and took action beyond just reading from a script. Yet, 8 days later, I still don't have the funds.

I’m here to ensure you receive the assistance you need regarding your funds not being received, @TECCHO.

When funds are not received, it indicates an issue with the payment. Please check your email for a notification with instructions on how to resolve it.

I understand that you have contacted support multiple times without receiving a satisfactory answer. I recommend contacting the support team again, as they can access your account and conduct a full investigation. It would be best to follow up with them on your case.

To contact support, here's how:

1. Login to QuickBooks.
2. Navigate to the Help (?) menu.
3. Open the Search tab, and select Contact Us.
4. Pick Using QuickBooks or Ask about something else. 
   • If you chose the latter, input a brief explanation of your concern in the provided field.
   • Click Continue.
5. Choose the Chat or Callback option.

If you have any other concerns about held deposits, please don't hesitate to contact us. Your satisfaction and peace of mind are our top priorities. Take care and stay safe!

I feel you. Quickbooks and their "teams" say they aren't a bank however they sure quack like one.

It's a clear abuse of power.

FYI the customer service will probably just say they'll "escalate" your concern which in turn means nothing. They're definition of escalation is 2-3 business days.

Hopefully it gets cleared up for you. You have to stay on these people though so check in daily until its resolved