Question

Has anyone else had issues with deposits being held?

Forum|Forum|2 years ago
July 27, 2024
5 replies
33 views

Quickbooks has held our deposits and payments from invoices. They've also limited the instant deposits on our account.
The customer service teams don't ever have the same information and I've been told things ranging from our monthly deposit limit is $20k to daily of $288,000; I've also been told that our funds would be available the next business day; then told the next day; then told 1-2 days. We pay a ton of money in processing fees to Quickbooks not to mention have paid an increase in our monthly subscription. If anyone else is experiencing these issues, let us know. We are looking into filing suit agains Quickbooks.

QuickBooks Online

I

Irene R

QuickBooks Team

I understand how distressful it can be to undergo invoice deposits and payments on hold, Michelle.

Know that QuickBooks Online (QBO) has deposit limits ranging from $1 to $125,000, as discussed by our customer service team. And the payment processing time also affects the duration of the deposits.

The deposits will be available in your bank account the following day if you've completed the check transaction before 3 PM Pacific time. On the other hand, if the processing occurs after 3 PM PT, the deposit will take two business days to be completed.

Please know that the Community is a public forum, and we cannot access anyone's account. With that, I highly recommend reaching out to our QuickBooks Online Payment customer service team again and asking for an update regarding your funds.

To get more insights about deposits and payments on hold, you can refer to the materials below:

Additionally, when you start categorizing your transactions in QBO, learn how to set up your account to automate the process: Automatically match QuickBooks Online product transactions.

Don't hesitate to reach back to us if you require additional assistance with your deposits and payments in QBO, Michelle. The Community will be at your end 24/7.

T

TECCHO

I’m facing a similar issue. A client paid via ACH last Thursday, and now, 8 days later, the funds ($19k) still haven’t appeared in my account. This delay is extremely frustrating and is starting to impact my business. The client confirmed that the money was withdrawn from their account that Friday. I've called 7 times and received different information each time—it's always 'today' or 'tomorrow morning.' Finally, I spoke with someone who seemed to genuinely understand the situation and took action beyond just reading from a script. Yet, 8 days later, I still don't have the funds.

J

James_AL

I’m here to ensure you receive the assistance you need regarding your funds not being received, @TECCHO.

When funds are not received, it indicates an issue with the payment. Please check your email for a notification with instructions on how to resolve it.

I understand that you have contacted support multiple times without receiving a satisfactory answer. I recommend contacting the support team again, as they can access your account and conduct a full investigation. It would be best to follow up with them on your case.

To contact support, here's how:

Login to QuickBooks.
Navigate to the Help (?) menu.
Open the Search tab, and select Contact Us.
Pick Using QuickBooks or Ask about something else.
- If you chose the latter, input a brief explanation of your concern in the provided field.
- Click Continue.
Choose the Chat or Callback option.

If you have any other concerns about held deposits, please don't hesitate to contact us. Your satisfaction and peace of mind are our top priorities. Take care and stay safe!

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