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hoffmann-cd-gmai
Level 2

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

 
13 Comments
MariaSoledadG
QuickBooks Team

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Let's make sure you're able to connect your bank to QuickBooks Self-Employed, hoffmann-cd-gmai.

 

What specific error message are you getting when trying to connect your bank?

 

Once you connect your bank to QuickBooks Self-Employed (QBSE) the system downloads 90-days to 24 months worth of historical banking transactions. After that, transactions will be download regularly (every 24 hours). You'll want to run a manual update to ensure your bank transactions are updated. Here's how:

  1. Go to the Settings icon.
  2. Choose Bank Account.
  3. Click Refresh All

This will also restore the bank connection and will trigger updates to your bank transactions. However, if you're still unable to do a manual update, you can export the transactions from your bank and import them in QBSE.

 

For your reference, you'll want to check out this article to know everything about QBSE. QuickBooks Self-Employed Overview.

 

Stay in touch if you need anything else about connecting the bank. I'll be right here to help you,

hoffmann-cd-gmai
Level 2

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Here is the error it’s been giving me for months. I’ve contacted both Brex and Quickbooks múltiplos times and Quickbooks said they were looking into it for weeks before they closed my ticket and didn’t respond with any update. I need their product team in charge of the bank accounts integration to look into it and find a fix.

hoffmann-cd-gmai
Level 2

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Here is the error it’s been giving me for months. I’ve contacted both Brex and Quickbooks multiple times and Quickbooks said they were looking into it for weeks before they closed my ticket and didn’t respond with any update. I need their product team in charge of the bank accounts integration to look into it and find a fix.

FritzF
Moderator

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Thanks for getting back to us, @hoffmann-cd-gmai.

 

If you already followed the steps shared by my colleague above and the issue persists, try signing into your QuickBooks Self-Employed (QBSE) using a private browser (incognito). This will help us check if this is a browser-related issue.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, try to connect your bank again to double-check.

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For tips and other resources, you may visit our website for reference: Self-help articles.

 

Reach out to me in the comment section below if you have any additional concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!

gdntc
Level 1

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

I've never been able to do this, either. When trying to connect to Brex, a pop-up appears very briefly and disappears again, and I'm presented with the error

 

Something unexpected happened and we can’t connect to Brex.

Try again in a few hours. (580)

 

This obviously hasn't resolved itself in a few hours. I've tried different browsers, clearing cache and cookies and incognito mode - to no avail. Chat support told me that Brex wasn't a supported bank, but then I wonder why it's in the list of banks, and why on both ends the integration is advertised. I'd really love to see this resolved.

RenjolynC
QuickBooks Team

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Hello there, gdntc.

 

Thanks for joining in on this thread and for the details you've provided. When your bank is available on the list, you'll be able to connect it. Since you're getting an error message, I've checked our reports but didn't find any at the moment. 

 

What I can recommend is contacting our Customer Care Team. They have more tools available to investigate what's causing this behavior and work with our engineers to get the error fix. 

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

I'm adding this article when the error is fixed and you're ready to connect your account: Connect bank and credit card accounts to QuickBooks Self-Employed.

 

Please let me know how it goes. I want to ensure this is resolved for you. 

anonymizedperson
Level 2

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Brex connection is still broken.

 

"""

Something unexpected happened and we can’t connect to Brex.

Try again in a few hours. (580)

"""

Screen Shot 2021-03-15 at 11.53.13 PM.png

GlinetteC
Moderator

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Getting your bank connected to QBSE is our priority, anonymizedperson.

 

Have you tried the steps recommended by my peer above? You may try them to help fix the issue. If the problem continues, I would suggest getting in touch with our Customer Care Support team to have this better checked. They have available tools, like screen-sharing, to help you resolve the issue.

 

You can follow the steps provided by @RenjolynC on how to contact our support. 

 

Please let me know if you have any other banking concerns. I'll be happy to lend a hand.

MrKingslien
Level 1

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Still Broken and yes I've tried everything stated above. Same error as above.

anonymizedperson
Level 2

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Tried everything. It still didn't work.

ChristieAnn
QuickBooks Team

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Hi there, anonymizedperson.

 

Thank you for coming back to QuickBooks Online. I'll share information about connecting Brex bank to QuickBooks.

 

Once you connect your accounts to QuickBooks Self-Employed, your recent transactions download automatically. This lets you skip manual data entry and QuickBooks also categorizes them for you. However, there are sometimes unexpected behaviors that will happen like getting a specific error. That said, receiving an error 580 while connecting to your bank has been reported as an ongoing issue. Our Product engineers are now working to fix this as soon as possible.

 

I suggest contacting our QuickBooks Self Employed Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please follow the steps provided by @RenjolynC on how to contact our support.

 

Please refer to this article to view information on how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

 

Get back to me if you still have questions with QuickBooks, the community and I are all right here to help.

anchoredconstruction
Level 1

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

I've been getting this same error message for weeks with no resolution.

SarahannC
Moderator

Has anyone successfully connected their brex bank account to quickbooks self employed? I've been back and forth with their support for weeks with no resolution. My case even got closed even though nothing was resolved. I'd love any thoughts!

Hello there, anchoredconstruction.

 

I'll make sure you'll get the recent details about the error message you're getting.

 

There's a reported issue that customers are receiving "Something unexpected happened and we can’t connect to Brex. Try again in a few hours. (580)" error message when trying to connect Brex to QuickBooks. Our engineers are looking into this to identify what's causing this behavior.

 

For now, give us a call to add your company details to one of the affected users. This way, you'll receive updates as soon as the issue is resolved. The steps below will guide on how to contact them:

 

  1. Log in to your QBSE account in a browser.
  2. Go to the Help icon.
  3. Click Contact us.
  4. Enter a brief description of your concern. You can enter the error message you received.
  5. Click Continue. Then, choose Get a call back.

 

Still, you can manually import your bank transactions while waiting for the fix. For more details, feel free to check these articles. They also include information about handling bank transactions when the data is in QuickBooks already:

 

 

Please go back here if you have other questions about QuickBooks. I'll help you figure them out as soon as possible. Take care always!

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