How do i avoid "Transaction info has stopped flowing into Quickbooks" Regarding "No Company Name"

Hi there, @support-jandjmot.

Thanks for posting in the Community and sharing the details of your concern. I can provide information to help you resolve the bank transaction issue in QuickBooks Online (QBO).

To start, may I know the specific bank you're using? Did you encounter this error message on the Banking page? Any additional information will help me provide the best resolution for your concern.

In the meantime, let's do the following steps to help you bring your transactions into QuickBooks. 

Your bank might be doing some maintenance in their end. This can affect how the transactions flow into QuickBooks. You'll want to contact them about it and ask them about the estimated time and other details. 

The transactions will usually flow automatically after the maintenance. If not, you'll want to manually update the feeds. Simply click the Update button for at least three to five times to ensure the transactions will flow through properly. 

If you've encountered a specific error message, there are a variety of ways to fix it. Refer to this article and proceed to Step 4: Fix specific bank errors for the complete steps: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If you need to work on your bank transactions immediately, you can manually download and upload them in QBO. Consider checking out this article for further guidance: Manually upload transactions into QuickBooks Online. 

I'm also adding this article that tackles reconciling bank accounts for future reference: Reconcile an account in QuickBooks Online.

Don't hesitate to leave a comment by clicking the Reply button if you have more qesutions about bank transactions or anything else. I'm always ready to lend a hand. Keep safe.

Good morning! I am using Huntington bank, and there doesn't seem to be maintenance with the bank. I Have just switched to Quickbooks (literally within the last 24 hours) and have continued to encounter this problem. My previous software (WaveApps) is still pulling bank connections flawlessly so i'm not sure what is happening. I have followed the above recommendations with no success. 

Thanks for verifying the issue within your bank, @support-jandjmot.

Let me join in this conversation and share you additional troubleshooting steps to address the issue. 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're getting the error message. 

To verify, let's clear the cache in your regular browser. Before we proceed, open your account in a private window. This way, we can isolate the issue and fix the problem. Simply press the following shortcut keys to access this mode:
 

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to connect your bank, go back to your regular browser and clear its cache. You can also use another supported browser if the issue persists. This could be a temporary issue with QuickBooks and the current browser that you use.

If you're still getting the same behavior, contact our QuickBooks Online Support Team to further address the issue. That way, they can check your account in and trace the cause of the error. 

The Community always has your back, so please let me know if you have any other questions. I'll be more than happy to help. Keep safe.

My transactions have stopped flowing.  It seems like it is my 2 factor authentication that is preventing the process from working.  I have verified my banking information like 6 times in succession, but nothing and I mean NO TRANSACTIONS are flowing.  I really can't seem to make this connection automatic anymore.

Please advise

Welcome to Community annettefiore.

To provide you with an accurate solution for this concern, may I ask for the name of the bank and whether you have encountered any online banking error code while attempting to download your transactions?

In the meantime, we can sign in to your bank’s website to check if there's an ongoing maintenance or server issues disrupting the integration with QuickBooks Online. If everything is working on their end, let's perform a manual update to get the latest available transactions. Here's how:

1. Go to Transactions, then Bank transactions.
2. Select Update.

You also execute the steps above using an incognito window or other supported browsers.

Logging into QBO using private browser:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Supported Browsers:

Note: Internet Explorer is no longer a supported browser.

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)

Meanwhile, if you have recently updated anything on your bank's website, you also need to update the information in QuickBooks Online(QBO) while using incognito mode.

Here are the steps:

1. Go to Transactions, then Bank Transactions.
2. Choose the tile for the bank account. Then hit Edit.

3. Select Edit sign in info.

4. Update your info as needed.
5. Start another manual download.

Here's a helpful article that can help you fix bank transactions in QBO: Fix bank transactions downloaded in QuickBooks Online.
 

Hit the Reply button and give us an update about your bank transactions. We will promptly get back to help you.