Welcome to the Community, @lena21.
You can refund your customer's checking account by signing in to QuickBooks Payments and then reverse the transaction from the Processing Tools drop-down. There you can search for the transaction and select the sale you want to refund.
Let me show you how:
However, if you aren't subscribed to QuickBooks Payments, you can use refund receipts. Make sure you haven't created a credit memo because this would cause a double refund.
Here's how:
I'll add this video article as your guide in recording refunds based on various scenarios: Record a customer refund in QuickBooks Online. It includes how to refund a customer's overpayment.
If you wanted to learn more about alternative ways in processing refunds in QuickBooks Payments, here's your reference: Void or refund transactions in QuickBooks Payments.
Please let me know if you have more questions. I'll keep my notifications open. Have a good one!
Thanks for the answer , but it did not clarify my question.
Similar was already in your Q / A .
But my question is specifically about a reverse the transaction (made not today, but earlier ) to customer's checking account (NOT CREDIT CARD)
The first part of your answer applies only to Credit Card Transactions
Credit card transactions
Charge a card
Reverse a transaction
Authorize funds
Capture authorized funds
And the second part of your answer means only a formal record of the return without its banking action (maybe we just don’t have this function?)
Today we have to make a refund of money , withdrawn from the customer’s checking account, with a check sent by mail.
Perhaps we don’t fully understand something.
Nash Dom
Thanks for getting back to us, @lena21.
In QuickBooks Online (QBO), there are only two ways on how to process a refund to a customer which was already shared by my colleague above. Since your customer is not using a credit card, I suggest looking for a third-party application as a workaround.
This can be done by going to the Apps tab in the left panel, and enter a keyword in the search field. You can also click this link provided above for any apps you can find that’s integrated with QuickBooks: https://apps.intuit.com/app/apps/home.
Just in case, I'll add this article for future reference: Record a customer refund in QuickBooks Online.
Reach out to me in the comment section below if you have any other questions or concerns, and I'll get back to you as soon as possible. I'm always here to help. Have a great day!
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