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bellalayne2bouti
Level 1

How long does it take for the money to show up in my account? And what do I do when it says a payment needs review?

 
1 Comment 1
MirriamM
Moderator

How long does it take for the money to show up in my account? And what do I do when it says a payment needs review?

It's good to see you here again in the Community forum, bellalayne2bouti.

 

If this is your first time to process or receive a payment, it would normally take 5 business days to deposit your funds since we're still setting up your merchant account. After we're done, your payments would be faster. It would be 1-2 business days for credit card payments and 2-7 days for ACH payments. There are times that deposits may delay. To find out why, you can check this article: Why are my funds on hold?.

 

Moreover, banks also have their own rules for processing payments in which their deposit schedule is controlled by them.

 

As for the needs to be reviewed, QuickBooks Online will scan your downloaded bank transactions and find a possible match. However, if the downloaded transaction in question is from QuickBooks Payments, you can login to your Merchant account to track the payments made by your customers and review from there.

 

Here's how:

  1. Sign in to the Merchant Service Center from a web browser.
  2. Go to the Activity & Reports tab.
  3. Choose Transactions
  4. In the Transactions page, click >Show advanced options
  5. Go to the Card section and enter the Cardholder name which is your customer's name. 
  6. Hit the Search button at the bottom.

From there, all the transactions made by your customer will show up. 

 

To learn about how you can add or match transactions, take a look below articles:

For additional information, visit these helpful resources: 

Get back to me if you have any other questions. I'm always here to assist you. Have a wonderful day!

 

 

 

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