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ekobin
Level 1

I can’t do online pay through my phone on the web site. I got to the last step where “send payment” button should show up but it doesn’t?

When their app start supporting Bill pay online? Does anyone knows? Pretty useless app..
5 Comments
Angelyn_T
QuickBooks Team

I can’t do online pay through my phone on the web site. I got to the last step where “send payment” button should show up but it doesn’t?

Hi, @ekobin.

 

Good News! You can pay your bills online with QuickBooks Online (QBO). However, you can do the task using the web version of QBO. With your mobile app or phone, you can only use the Expense feature to record or pay your bills.

 

With Bill Pay, you can integrate the app to QBO Essentials, Plus, and Advanced to pay, track, and manage bills right inside the software.

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the (+) New icon, then select Pay Bills Online.
  3. Select the checkbox on the bills you want to pay, then Next.
  4. Review the payment info. If you need to make any updates, select Edit details. The Memo field will only appear on Paper Checks.
  5. Tap on the Submit payment tab to submit your scheduled payments.

 

Here's how you can learn more about paying bills with Online Bill Pay in QuickBooks Online.

 

On the other hand, here are some of our help articles you can open for more information about Online Bill Pay:

 

 

For more hints about managing QuickBooks and your vendor transactions, you can also open the topics from this article: Enter expenses, pay bills, write checks, and manage suppliers.

 

Please let me know if you need further assistance with paying your bills. I've got your back and am always happy to help. Thanks for reaching out, wishing you and your business all the best.

ekobin
Level 1

I can’t do online pay through my phone on the web site. I got to the last step where “send payment” button should show up but it doesn’t?

I can do all that through my phone on the web version of QB online but at the end “send payment” button won’t show on the screen for some reason 

Jen_D
Moderator

I can’t do online pay through my phone on the web site. I got to the last step where “send payment” button should show up but it doesn’t?

Thanks for posting again here, @ekobin,

 

If you already signed up for Online Bill Pay and still can't access the Send a Payment page, try to perform some browser troubleshooting. Issues in the program are sometimes affected by the data accumulated in the cache.

 

Open a private window and see if the error appears there. Incognito mode will not save history, which makes it a great place to test for caching problems. 

 

You can use any of these keyboard shortcuts to launch a private window on different browsers:

 

Google Chrome: press Ctrl Shift N  

Mozilla Firefox: press Ctrl Shift P

Safari: press Command Shift N

 

If you can see the details on the report, go back to regular browsing then clear the browser's cache. This method removes the cache history to start with a clean slate.

 

If you already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. They can help report this to our engineers who deals with program bugs and other program concerns.

 

Here's how to contact us:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

If you have other concerns or updates about the bill payment problem, let me know in the comment below. I'll be right here to help you with the best that I can. Have a nice day!

ekobin
Level 1

I can’t do online pay through my phone on the web site. I got to the last step where “send payment” button should show up but it doesn’t?

Did all that, nothing different. There is no “send payment” button at the end. Contacted your customer service yesterday. They gave me online bill pay customer service number. It is disconnected. I need to have this working on your web site through my phone or iPad. I take it it is not working on the app, which is very strange. Otherwise, will go back to Bill.com as a separate service, the way I had it before, everything works on their app, which is crazy as you guys have it powered by Bill.com

ekobin
Level 1

I can’t do online pay through my phone on the web site. I got to the last step where “send payment” button should show up but it doesn’t?

Not really 

thinking of going back to Bill.com as your Bill pay online  “integration” with Bill.com is not working for me. And your app is useless 

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