There are a few reasons why you're unable to connect to Amazon Business, SHBodyandBoutique. Let's go over them one by one.
First, what error did you encounter when connecting your Amazon Business to QuickBooks? Can you also elaborate on the Amazon charges that you don't want to itemize? Are you referring to the purchases automatically categorized by QuickBooks, or would you like to choose which transaction to sync? Your clarification can help us narrow down the issue and provide a more appropriate resolution.
Second, check if there are system maintenance or outages at Amazon. You can visit Amazon Business’s status page or their social media channels for confirmation or updates on any ongoing concerns that might affect the connection process. If there are no reports, consider contacting Amazon’s support team for assistance.
Alternatively, let's verify if the Amazon Business account is properly set up for integration. Ensure you’re using the correct credentials and access authorization. Please also avoid connecting an app with a high volume of daily transactions to prevent QuickBooks from freezing. In this case, adjust the sync options in the app to enable it to bring over a daily summary instead of individual transactions.
Another way to isolate this issue is by clearing the cache and deleting Intuit-specific cookies, as accumulated ones can sometimes affect its performance. You can also switch to another compatible option to ensure the browser is running the program as designed. If the error persists, I recommend contacting our live experts for further help.
Scan this article for more details on its connectivity and purchase tracking: Connect your Amazon Business account to QuickBooks Online.
Add a comment below if you have further concerns about integrating your Amazon Business app to QBO. We'll be here to answer them.
