I have a deposit on hold since 10/16/2020. How do I get it cleared?

Hi there, contact-venturew.

I do appreciate your time in reviewing your emails on how to fix deposits that are on hold. We can also check the status of your Merchant Services account. If you see  "Withheld" status in the Method column, the payment is on hold and we're still reviewing it.

You can check out with our Payment Support Team so they can also help you identify the cause why your deposits are on hold. You can check out this link on how to contact us: Contact Payments or Point of Sale Support.

For more details, you can check out this article to find out when QuickBooks Payments deposits customer payments. 

If you have other questions, you can always post them here. Take care and have a great day!

It is very difficult for me to get in touch with the Payment Support Team because the time zone doesn't match well with your chat hours and my regular day job hours. Could I be on an email chain with them? That would be the best for my situation and would help me out a lot 

Hello, contact-venturew. 

I understand how difficult it is when the time doesn't match your availability. However, the best way to rectify the problem is to get in touch with our Payment support team. From there, they'll be able to pull up your account and check the status of your deposit and what causes the deposit to be on hold.  

You can refer to this link on how to Contact our Payments or Point of Sale Support.  

You can check our frequently asked questions, this tackles common questions about payment deposits in QuickBooks Online. 

Keep in touch with me if you seek further assistance. You can post your response below, and I'll be sure to get back to you. Stay safe!

Send an email to [removed]

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@contact-venturew wrote:
Theres nothing that says why its on hold or when its going to get deposited. Email preferred.

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She's a senior pr manager at Intuit corporate communications. A donation I made to a non-profit that processed through quickbooks was held for 4 1/2 months without explanation. After dozens of infuriating phone calls with (so-called) customer service, my email to her brought a resolution in a few days, WITH 5% INTEREST to the recipient at my insistence (the same rate the IRS applies to refunds)