Hello there, @RBrown45.
Glad to have you here in the Community today. I'm here to ensure that you'll be able to upload your logo and save it on your forms in QuickBooks Online.
When uploading a logo in QuickBooks Online, you'll need to make sure that you meet the system requirements for it to be successful.
These are the following:
Once verified, you can proceed with adding the logo on your QuickBooks. To guide all throughout the process, please check out this article: How to add, customize, and troubleshoot logo on sales forms.
However, if the issue persists I recommend switching to another browser. This is to verify if the issue is browser related. If it works fine, you can go back to your previous browser and clear the cache. Sometimes the cache becomes bogged down with older data, which can affect views and performance in QBO. This article will walk you through the steps: How do I clear my browser cache and temporary Internet files?
Please let me know how it goes, @RBrown45. I'll be around to provide additional assistance. Have a great day!
Have exactly the same issue, logo meets all criteria, have even tried loading in Paint and resaving incase the issue was Photoshop which I already know it wasn't. Seriously frustrating for such a simple thing, I could have my son write you up some code in PHP or VB in 5 minutes that would work better than this!
SVG files that are 10KB are getting a file too large error (10MB limit), PNG files never ever finish processing and JPEG's upload but don't save to the template. Seriously guys, one has to wonder how secure the code is that runs Intuit Online if coders can't even get image uploading and modifying working correctly.
UPDATE: Upon further testing it seems that the issue is with changing logo's in the Invoice Template section being the primary problem. I am able to save a JPEG to the profile section which then automatically adds the same logo to all Invoice templates. Changing the image in the Invoice Template section afterwards makes no difference. If you then delete your image from the profile section it will also delete the same image from all of your invoice templates. Hence, the system is clearly still broken, but atleast you can get an image uploaded. Not a good start to my trial membership!
We appreciate you pointing out the opportunities about uploading logo, FrustratedUser2000.
As mentioned by BettyJaneB, you can do a few basic troubleshooting browser problems to fix this. I also suggest sending us a feedback with regards to uploading logo to both profile and templates.
To do so:
Let us know if you have other questions.
I have the same issue, I can upload the image, and it will save as an available logo, but I can not save it as the default. The save button does nothing. The image is well within parameters. I have tried it on different browsers and I've also tried changing the logo on the forms.
the logo uploads and will show every time I look at logos, but it will not allow me to save it as my default logo or to save it on the templates.
Thanks for taking the time to post here in the Community, @A_Carvelli.
I tried to check if there's an ongoing issue about this, but there isn't currently one. Since you're still getting the same issue after doing it on the different browser, I suggest getting in touch with our Phone Support team. They have tools such as screen-sharing that can check your QuickBooks and perform other troubleshooting steps to fix this for you.
Here's how to reach them:
1. Click the Help (question mark) icon at the upper right.
2. Select Contact Us at the bottom to connect with our support.
Just in case, I'm also adding this article for future reference: Add, customize, or remove logos on sales forms.
Keep me posted on how the call goes in the comment. I'm always here should you need anything else. Take care always.
problem solved. Don't use Explorer, use Chrome....now to just convince corporate of that
I have the same problem. Logo within parameters and using Chrome. Just sits there and hangs
Let's perform some steps so you can upload your logo to your sales forms, @DYNAMISOFT.
A typical browser uses a cache of memory to work efficiently. However, as the data collects it, it might cause display issues. This could be the reason you're unable to upload the logo in the program.
To help fix this, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the keyboard shortcuts:
From there, you can upload the logo again. If it works, let’s go back to your regular browser. Then, clear its cache to get a clean slate for your browser. This helps the program to function efficiently. You can also use other supported browsers if private browsing doesn’t work.
Also, you can open the logo with Microsoft Paint on Windows or Preview on Mac. Then, save it as .jpg with a new file name. This helps you successfully upload the logo to your forms.
The program provides you the tools to create attractive, and professional-looking sales forms. These are useful features to boost your business' image. For more information, see this article: Customize Your Invoices, Estimates, and Sales Receipts in QuickBooks Online.
I'm here anytime you have other concerns. Have a great day, @DYNAMISOFT.
I've tried all of this and still not getting a logo to show up, it uploads but won't transfer to any forms. Argh!!!
We want this issue to get resolved, stagemanagerdan.
You can contact our Customer Care Team to check what's causing this behavior. We might also report the issue to our engineers.
Here’s how you can reach out to us:
If you have other questions or concerns, you are always welcome to visit the Community. Thanks.
Hello there, @bricky123.
We’ve received reports that some customers are unable to save the logo (INV-38488). Our engineers are finding a solution to get this feature working back to normal.
While waiting for the permanent fix, we’ll have to add the company to the notification list. This is to ensure you receive email updates regarding the resolution status.
Since the safety of your personal data is our top priority, I recommend contacting our QBO Care Team. They can gather account information in a secure space.
Here’s how to reach them:
The investigation also provides important information that will help our engineers find a permanent solution. Rest assured, I will update this thread once more information is available about the issue.
I’m attaching an article with detailed lists on the latest enhancements added to the product. Aside from that, it contains some links on how to efficiently run the business: QuickBooks Blog.
Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Have a good one.