I received a payment to my QB to a bank account that I do not use anymore. I changed the merchant acct info however to complete the phone no. to confirm is incorrect.

Hello, @ajohnson4.

I'm here to help guide you to the best available support so we can make sure that your payment information is updated.

Since the Community page is a public space, I'd recommend contacting our Merchants Services team. A specialist can securely access your Payment Account and update your contact details. Also, you can request to check the status of the payments you've received.

Here's how:

1. Go to Contact Payments Support.
2. Choose QuickBooks Online with Payments & Merchant Service Center.

Also, I've added these articles to learn more about receiving using QuickBooks Payments:

• Take and process payments with QuickBooks Payments
• Common questions about payments deposits in QuickBooks Online
•  Find Out When QuickBooks Payments Deposits Your Money

Feel free to get back to us if you have other questions. I'm always here to help.

Hey there, @ajohnson4.

Dropping by to check if you're able to contact one of our support representatives from the Payments team?

Feel free to let us know hon how your call goes. I'm always here to lend a hand.